Catherime McDonnell
REYNOLDS,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Manager
Silver Dollar Motorsports Park
09.2017 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
- Responsible for Payroll, supervise, hire, and train employees.
- Schedule events, manage quality assurance programs, and strategize process improvements.
- Handle all customer complaints and questions.
- Estimate venue rental pricing and complete contacts for events.
Office Manger
Heritage Insurance
06.2014 - 09.2017
- Handled administrative, technical and executive-support tasks.
- Experienced with resolving employer challenges with quick and accurate solutions, systems and process improvements that increase efficiency and customer satisfaction.
- Ability to work with different personality styles.
- Computer skills in MS Office Suite and other applications/systems.
Customer Service Representative
GEICO
04.2010 - 06.2014
- Provide accurate and appropriate information in response to customer inquiries.
- Address customer service inquiries in a timely and accurate fashion.
- Work with upper management to ensure appropriate changes are implemented to improve customer satisfaction.
- Present and clearly explain insurance policy options to clients based on their needs and goals.
- Research coverage and premium options and supply clients with the best coverage available.
- Promot agency products to customers.
- Answered constant flow of customer calls with minimal wait times.
Customer Advocate
MES Solutions
03.2008 - 05.2010
- Write clear and detailed clinical phone messages for physicians.
- Strictly follow all federal and state guidelines for release of information.
- Answered inbound calls and emails.
- Greeted customers and gave correct information in response to phone, email or in-person inquiries.
- Scheduled appointments for clients, entered and maintained customer information, payments and calls in the database.
- Assisted medical staff with clerical duties and managed office supply needed.
Education
No Degree - Business Management
Suffolk County Community College
Selden, NY2010
Skills
- Microsoft Office proficiency
- Excel spreadsheets
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Time management
- Strong problem solver
- Resourceful
- Team Training and Development
- New Hire Training
- Client Retention
- Client Service
- Customer Service
- Upselling
Accomplishments
- Received a raise for strong attention to detail, customer service and team-player attitude.
- Supervised team of ten staff members.
Skills
• Proven written and verbal communication skills • Proficient in writing and handling business correspondence• Proven ability to organize personal work priorities• Competent at filing and updating records• Adept at making travel and accommodation arrangements• Working knowledge of bookkeeping tasks• Solid knowhow of general office procedures• Demonstrated ability to work independently and as part of a team• Able to type at least 50 WPM• Excellent organizational skills• Expert in handling office equipment including copiers and fax machines• Internet savvy with a proven expertise in using MS Office applications• Excellent customer service orientation• Exceptional attention to detail with proven interpersonal skills• Strong ability to use standard business software and applications• Demonstrated ability to remain self motivated at all times• Able to manage stress timely and effectively• Flexible in working hours
Timeline
Manager
Silver Dollar Motorsports Park
09.2017 - Current
Office Manger
Heritage Insurance
06.2014 - 09.2017
Customer Service Representative
GEICO
04.2010 - 06.2014
Customer Advocate
MES Solutions
03.2008 - 05.2010
No Degree - Business Management
Suffolk County Community College