Catherin Acosta
North Chicago,IL
Summary
Proven leader with extensive experience at Cancer Treatment Centers Of America, adept in enhancing operational efficiency and patient service quality. Excelled in conflict resolution and bilingual communication, achieving high patient retention and compliance with health standards. Skilled in team leadership and safety compliance, driving significant improvements in workplace practices and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Supervisor of Operations
Cancer Treatment Centers Of America
04.2017 - 08.2019
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Resolved Patient complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained high Patient retention rate by providing exceptional Patient service and anticipating client needs.
- Established clear communication channels between Patients and internal teams, ensuring seamless project execution.
Customer Service Representative
Cancer Treatment Centers Of America
04.2010 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Monitored financial health of hospital accounts; developed contingency plans when necessary to address potential challenges.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Resolved patient billing issues in line with established guidelines.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
Education
High School Diploma -
Waukegan High School
Waukegan, United StatesSkills
- Employee relations and conflict resolution
- Team Leadership
- Health and safety compliance
- Fluent Bilingualism
Languages
Spanish
Full Professional
Timeline
Supervisor of Operations
Cancer Treatment Centers Of America
04.2017 - 08.2019
Customer Service Representative
Cancer Treatment Centers Of America
04.2010 - 04.2017
High School Diploma -
Waukegan High School
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