Catherin Lopez
Bristow,Virginia
Summary
Entry-level IT support professional with expertise in troubleshooting and problem-solving. Proven ability to manage high-volume customer interactions and resolve issues efficiently. Currently enhancing technical skills through Salesforce Administrator training and self-study in help desk fundamentals. Demonstrated commitment to meeting organizational needs through consistent and organized practices.
Overview
16
16
years of professional experience
Work History
Homemaker
Self
Bristow, VA
10.2016 - Current
- Oversaw household scheduling, budgeting, and daily operations to enhance efficiency.
- Resolved conflicts and coordinated logistics to maintain structured routines.
- Developed strong communication and multitasking skills in high-pressure environments.
Server, Bartender
Reynolds Street Bar & Grill
Alexandria, Virginia
01.2010 - 10.2016
- Delivered quality customer service in high-volume environments.
- Resolved issues quickly and professionally.
- Managed POS systems accurately, and built repeat customer relationships through strong communication.
- Assisted in training new servers on menu knowledge and service standards.
- Participated in team meetings to discuss service improvements and updates.
- Operated POS terminals to input orders, split bills, and calculate totals.
Sales Agent
Griffin-Owen Insurance
Herndon, Virginia
08.2011 - 12.2012
- Entered and maintained client data in CRM software.
- Supported clients with policy questions, renewals, and account updates.
- Ensured compliance with industry requirements.
- Educated clients on various insurance products and coverage options.
- Processed policy renewals and changes in compliance with company guidelines.
- Collaborated with the underwriting team to assess risk and coverage suitability.
- Trained new sales agents on company policies and customer service best practices.
- Resolved customer complaints promptly and effectively.
- Continuously met sales goals via strategic prospecting.
- Identified opportunities for cross-selling additional products and services.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Generated leads through cold calling, online searches, and referrals from existing clients.
Education
GED -
Virginia Department of Education
VirginiaSkills
- Password resets and account recovery
- Operating systems: Windows and macOS
- CRM proficiency: Salesforce (in training)
- Ticketing systems: Zendesk and Freshdesk (beginner)
- Remote collaboration tools: Zoom, Teams, Google Workspace
- Documentation and ticket clarity
- Customer service and support
- Problem solving and conflict resolution
- Active listening and communication
- Multitasking and organization
- Calm under pressure
- Adaptability in fast-paced environments
Core Skills
Password resets & account recovery, Windows & macOS basics, CRM (Salesforce - in training), Ticketing systems (Zendesk, Freshdesk - beginner), Remote tools: Zoom, Teams, Google Workspace, Documentation & ticket clarity, Customer service & support, Problem-solving & conflict resolution, Active listening & communication, Multitasking & organization, Calm under pressure, Adaptability in fast-paced environments
Professional Development
Salesforce Administrator Certification, In Progress, Training in CRM fundamentals, data management, user support, and basic automation.
Timeline
Homemaker
Self
10.2016 - Current
Sales Agent
Griffin-Owen Insurance
08.2011 - 12.2012
Server, Bartender
Reynolds Street Bar & Grill
01.2010 - 10.2016
GED -
Virginia Department of Education