Catherina Richard
Lancaster,CA
Summary
Detail-oriented and results-driven Production Manager with 9 years of progressive experience in the apparel & skateboard manufacturing industry. Proven track record of improving on-time delivery rates and leading cross-functional teams of up to 4 personnel. Adept at implementing process improvements that drive operational excellence and customer satisfaction, while also ensuring compliance with quality standards and safety regulations. Proficient in Adobe, Excel, Oracle, Outlook, Slack, Exenta, and PowerPoint.
Overview
20
20
years of professional experience
Work History
Production Manager
Primitive Company
01.2024 - Current
- Lead a team of 4 associates, overseeing over 500 open purchase orders and coordinating with 50+ vendors.
- Maintained a 97% order accuracy rate and resolved quality issues to reduce vendor errors by 20%.
- Streamlined purchase order tracking process, improving reporting efficiency by 30%.
- Resolved issues quickly to maintain productivity goals.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
Production Supervisor
Primitive Company
03.2022 - 01.2024
- Supervised a team of 4 production associates, ensuring productive production processes, and maintaining consistent quality levels.
- Reviewed team deliverables for accuracy, achieving a 95% first-pass success rate.
- Partnered with manufacturers to troubleshoot system issues and escalated problems appropriately.
- Updating the company's vendor manual yearly and coordinating revisions with other departments.
- Following up with 50+ vendors regarding statuses 500+ open purchase orders via email and phone.
- Advising vendors of packaging and packing guidelines, answering any questions related to those guidelines, and liaising with operations manager for details when appropriate.
- Notifying appropriate teams of damages, qc issues, or delays with merchandise and address issues with vendors.
- Processing orders, delegating assignments within team, and reviewing associates' work for accuracy.
- Researching any system related issues or questions and partnering with manufacturers to answer any questions team is unable to answer, escalating issues as needed.
- Identifying bottlenecks and work with manager to resolve and enhance processes.
- Monitoring purchase orders to maintain on-track status and relaying potential delays to operations team for monthly accounting purposes.
Production Associate
Primitive Company
05.2018 - 03.2022
- Updating the company's vendor manual yearly and coordinating revisions with other departments.
- Following up with 30+ vendors regarding statuses 300+ open purchase orders via email and phone.
- Advising vendors of packaging and packing guidelines, answering any questions related to those guidelines, and liaising with operations manager for details when appropriate.
- Notifying appropriate teams of damages, qc issues, or delays with merchandise and address issues with vendors.
Production Assistant
Primitive Company
10.2016 - 05.2018
- Following up with 20+ vendors regarding statuses 200+ open purchase orders via email and phone.
- Notifying appropriate teams of damages, qc issues, or delays with merchandise and address issues with vendors.
- Processing orders and reviewing for accuracy.
Agent Team Member
Aflac & Wendell Cuffy State Farm
01.2016 - 12.2016
- Pursued leads and followed up on customers' inquiries to assess satisfaction with provided solutions.
- Delivered friendly, efficient customer service to build client relationships.
- Quoted, submitted, and bound insurance policies as a fully licensed Life, Health, Property & Casualty Agent.
- Scheduled client appointments for the lead agent.
Payables Auditor
Aramark Uniform Services
01.2014 - 12.2014
- Processed 500–1500 checks daily and managed urgent and overnight requests.
- Created invoice batches, entered data, and reconciled recurring rent invoices.
- Resolved outstanding vendor invoices by researching and reconciling statements.
- Audited invoice, tax, and payroll batches; communicated payment statuses to vendors.
Collector II, Workout Negotiator II
Bank of America Home Loans
01.2005 - 12.2013
- Managed high-volume inbound/outbound calls, collected payments, and maintained strong customer service.
- Oversaw 200+ loan portfolios, negotiating repayment plans, loan mods, and closures.
- Worked with homeowners, legal reps, nonprofits, and investors to prevent foreclosure.
- Drafted and processed loan modification agreements through final closing.
- Led a team of 6; delegated tasks and supported problem-solving using cloud tools.
- Trained new hires and created training materials to support team development.
Education
High School Diploma -
Immaculate Heart High School
Los Angeles, CASkills
- Led and managed high-performing teams in fast-paced production environment, driving productivity, team cohesion, and on-time delivery of projects
- Deep understanding of apparel production workflows, including quality assurance and materials sourcing
- Facilitated effective cross-functional collaboration with design, logistics, and vendor teams to align production goals and streamline operations
- Utilized strong analytical and problem-solving skills to identify process inefficiencies, leading to measurable cost reductions and improved production timelines
- Recognized for a strong work ethic and adaptable communication style, fostering positive working relationships across diverse teams and leadership levels
- Skilled at building one-on-one connections with team members, identifying individual strengths and coaching for performance improvement and career development
- Experienced in leveraging production management software to monitor workflows, manage schedules, and report KPIs for continuous improvement initiatives
- Technically proficient in Adobe Creative Suite, Microsoft Office (Excel: PivotTables, VLOOKUP), Oracle, Outlook, Slack, and Exenta
Timeline
Production Manager
Primitive Company
01.2024 - Current
Production Supervisor
Primitive Company
03.2022 - 01.2024
Production Associate
Primitive Company
05.2018 - 03.2022
Production Assistant
Primitive Company
10.2016 - 05.2018
Agent Team Member
Aflac & Wendell Cuffy State Farm
01.2016 - 12.2016
Payables Auditor
Aramark Uniform Services
01.2014 - 12.2014
Collector II, Workout Negotiator II
Bank of America Home Loans
01.2005 - 12.2013
High School Diploma -
Immaculate Heart High School
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