Summary
Overview
Work History
Education
Skills
Certification
Currently Pursuing
References
Timeline
Generic

Catherina Scott

Westland,MI

Summary

Reliable Individual skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

Overview

23
23
years of professional experience
1
1
Certification

Work History

GM, HR, Training Manager & Administration

Corner Pub of Canton
Canton, MI
08.2020 - Current
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Managed payroll processing activities including timekeeping data entry, benefits administration
  • Researched potential vendors to identify cost savings opportunities related to office supplies or services.
  • Monitored office inventory to maintain supply levels.
  • Directed and oversaw office personnel activities.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.

Server, Shift Lead, Manager

Tony Sacco's in Canton
Canton, MI
10.2015 - 08.2020
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Housekeeper

Autumn Woods Nursing Facility
Warren, MI
03.2015 - 10.2015
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Emptied trash receptacles throughout the property.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

Sales Associate, Women's Shoes

Macy's
Westland, MI
07.2013 - 03.2015
  • Assisted customers with product selection and provided knowledgeable advice on styles, sizes, colors, and fit.
  • Greeted customers warmly in a friendly manner to create a positive shopping experience.
  • Processed cash and credit card transactions accurately and efficiently.
  • Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Crew Trainer

McDonald's
Fenton, MI
10.2001 - 07.2013
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches & salads.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Education

High School Diploma -

Lake Fenton High School
Linden, MI
06-2003

Some College (No Degree) - Interior Design & Architecture

Lawrence Technological University
Southfield, MI

Skills

  • Organizational Development
  • Operations Management
  • Corporate Communications
  • Human Resources Management
  • Staff Training and Development
  • Expense Control
  • P&L Management
  • Sales
  • Schedule Management
  • Supply Chain Management
  • Staff Supervision
  • Cost analysis and savings
  • Labor Cost Controls
  • Proficient in Microsoft Word, Excel, Powerpoint
  • Inventory Control
  • Purchasing
  • Profit and loss accountability

Certification

  • Certified Guest Service Professional (2024)
  • ServSafe Certified (2023)
  • TIPS Certified (2023)

Currently Pursuing

  • Hospitality Institute of Michigan Business Management Course Certification

References

References available upon request.

Timeline

GM, HR, Training Manager & Administration

Corner Pub of Canton
08.2020 - Current

Server, Shift Lead, Manager

Tony Sacco's in Canton
10.2015 - 08.2020

Housekeeper

Autumn Woods Nursing Facility
03.2015 - 10.2015

Sales Associate, Women's Shoes

Macy's
07.2013 - 03.2015

Crew Trainer

McDonald's
10.2001 - 07.2013

High School Diploma -

Lake Fenton High School

Some College (No Degree) - Interior Design & Architecture

Lawrence Technological University

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Catherina Scott