Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Websites
Timeline
Generic

Catherina Vasquez

Arlington Heights,IL

Summary

Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

16
16
years of professional experience

Work History

Optical Store Manager

Luxottica
Arlington Heights, IL
02.2024 - Current
  • Developed strong relationships with customers to ensure repeat business and referrals.
  • Maintained accurate records of daily transactions in the point-of-sale system.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Ensured that all products were displayed in an organized manner.
  • Performed routine maintenance checks on optical equipment such as frames, lenses, and contact lenses.
  • Provided guidance to customers on selecting eyewear based on their individual needs.
  • Resolved customer complaints in a timely and professional manner.
  • Conducted weekly meetings with staff to discuss current trends in the industry.
  • Analyzed financial data to identify areas of improvement within the store.
  • Developed marketing materials such as brochures and flyers for distribution.
  • Reviewed patient charts for accuracy prior to submitting insurance claims.
  • Scheduled appointments for eye examinations and other optometry services.
  • Inspected optical equipment regularly to ensure proper functioning condition.
  • Coordinated with suppliers regarding delivery times and pricing of products.
  • Prepared detailed reports outlining monthly sales performance metrics.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Structured HR consulting services to support clients during organizational developments and changes.

Store Manager

Loft Ann Taylor
Algonquin, IL
03.2023 - 03.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Promoted and developed associate to Part Time manager to another location.
  • Entirely staffed the store and promoted internal relationships.
  • Promoted Credit and loyalty programs to exceed goals and achieve a 85.7% for credit apps.
  • Conducted interviews for external candidates to other locations and were efficiently promoted.
  • Created weekly work schedules for store personnel. Making sure to adjust and adapt selling costs and profitability.
  • Named Credit Coach of the District thanks to results and performance.

Server

Darden Restaurants, Olive Garden
Arlington Heights, IL
05.2015 - 04.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.

Assistant Store Manager

Altar D State
Schaumburg, IL
07.2022 - 02.2023
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.

Store Manager

Maurices Incorporated
Pleasant Prairie, WI
03.2017 - 07.2022
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action. Week and Bi-weekly touch base and coaching documented conversations previously made.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Junior District Leader in Credit Performance in charge of 6 stores of the same region. Oversee and coach stores based on their credit card performance and providing feedback to guide them to success by exercises and best practices.
  • Fashion events organizing in order to drive sales to the store and promote the Brand across the county and state.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

To-Go Server

Chili's Restaurant
Arlington Heights, IL
07.2020 - 08.2021
  • Filled and served various beverages for customers.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Responded promptly to customer inquiries via phone or email in a courteous manner.
  • Accurately recorded customer information into computer database for future reference.
  • Followed all cash handling policies when processing payment transactions.

Sales Associate Team Leader

Lane Bryant
Arlington Heights, IL
02.2017 - 03.2017
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.

Sales Associate

Ann Inc.
Schaumburg, IL
05.2016 - 08.2016
  • Collected payments and provided accurate change.
  • Developed trusting relationships with customers by making personal connections.
  • Used technology resources to assist customers in locating and selecting items.

Cargo Agent and Passenger Service

American Airlines
Maracaibo, Zulia
10.2008 - 02.2010
  • Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
  • Validated load plans, cargo cleanliness and transportation documentation.
  • Directed cargo loading to monitor even distribution of weight.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Reservation making and delivered great customer service through phone and in person.
  • Screen passenger in order to provide secure flight information to the airline and TSA.
  • X-ray Machine inspection and reading during boarding process.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Education

Sales And Distribution

Maurices Business Administration
Duluth, MN
05.2019

Bachelor of Science - Industrial Engineering

Rafael Belloso Chacin University (URBE)
Maracaibo
09.2013

Skills

  • Documentation and Reporting
  • Recruiting and Hiring
  • Store Opening and Closing
  • Policies and Procedures
  • Team Building and Leadership
  • Verbal and Written Communication
  • Payroll Management
  • Customer Service
  • Multitasking and Organization
  • Employee Supervision and Motivation
  • Staff Supervision
  • Shift Scheduling
  • Inventory Management
  • Sales Strategies
  • Store Merchandising
  • Hiring, Training and Onboarding
  • Problem Anticipation and Resolution
  • Social media utilization in order to promote the brand
  • Photography and design
  • Polyglot ( Spanish, Italian and French)
  • Marketing and Promotions
  • Inventory Control
  • Problem-Solving
  • Retail Operations
  • Strategic Merchandising
  • Stock Management
  • Pricing and Markdowns
  • POS Systems
  • Work Planning and Prioritization
  • Mentoring and Coaching

Languages

Spanish
Native/ Bilingual
Italian
Native/ Bilingual
French
Professional

Accomplishments

  • Increased KPI's such as conversion from negative 38.0% -5.0% LY to 45% +2.0% LY by improving relationship with customer and creating genuine connections.
  • Achieved successfully credit card and loyalty goals in quarter 3 of fiscal year by creating consistency in the team and setting clear expectations.
  • Increased Plus department by new merchandising and visual strategies and by creating knowledge around the product.
  • Supported the district by staffing and training talent.
  • Interviewed over 20 people and successfully staffed 3 neighbor store locations.
  • Awarded “Top Gift Card Seller of the District" in Spring 2022.
  • Promoted from Stylist to Part Time Manager and to Full Time Manager, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.
  • Junior District Manager in charge of 6 stores of the same district overseeing credit and loyalty performance.
  • Consistently achieved and exceeded credit and loyalty for the year 2021-2022 supporting the district and generating profit for stores that couldn't achieve goals.
  • Led team to achieve [Result], earning recognition from upper management and financial reward.
  • Recognized as Employee of the Quarter 2 for outstanding performance and team contributions such as collaboration accross the disctrict.
  • Promoted from Part Time Manager to Co-Manager to Store Manager, in less than 12-months.
  • Promoted Sales associate to Part time Manager to another location, promoting collaboration across district.
  • Multi-Unit Manager during holiday season 2023-2024 Nov-Jan. Created schedules for 32 employees and maintained business for both locations. Algonquin and Arlington Heights location both achieved their loyalty and credit goal and also comp sales and DPT.

Timeline

Optical Store Manager

Luxottica
02.2024 - Current

Store Manager

Loft Ann Taylor
03.2023 - 03.2024

Assistant Store Manager

Altar D State
07.2022 - 02.2023

To-Go Server

Chili's Restaurant
07.2020 - 08.2021

Store Manager

Maurices Incorporated
03.2017 - 07.2022

Sales Associate Team Leader

Lane Bryant
02.2017 - 03.2017

Sales Associate

Ann Inc.
05.2016 - 08.2016

Server

Darden Restaurants, Olive Garden
05.2015 - 04.2023

Cargo Agent and Passenger Service

American Airlines
10.2008 - 02.2010

Sales And Distribution

Maurices Business Administration

Bachelor of Science - Industrial Engineering

Rafael Belloso Chacin University (URBE)

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Catherina Vasquez