Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Adams

Gainesville,FL

Summary

Dynamic Customer Service Specialist with a wealth of Meridian Behavioral Healthcare expertise, who excels in empathetic patient relations. Committed to compliance with HIPAA, laws, regulations, and Meridian's procedures. Proven ability to train new staff, and leverage analytical thinking to streamline processes for the benefit of Meridian and its patients.

Overview

8
8
years of professional experience

Work History

Billing Specialist

Meridian Behavioral Healthcare, Inc
09.2023 - Current
  • Confirm patients' insurance eligibility, deductibles, and copays via Availity and other payer portals.
  • Assists in training new staff in the usage of Smart Care, the duties I perform, and Meridian procedures.
  • Use data entry skills to post payer checks and remits to Smart Care accurately.
  • Post unapplied payments to patient accounts.
  • Other assignments as given.

Administrative Assistant, Advancement

Meridian Behavioral Healthcare, Inc
01.2022 - 09.2023
  • Reception. Warmly greet all visitors and direct them to the appropriate person or department.
  • Receive phone calls and direct as appropriate.
  • Receive, report, and manage donor donations in specialty software.
  • Researched and wrote reports on industry data.
  • Coordinated logistics and materials for events and community outreach.

Customer Service Specialist

Meridian Behavioral Healthcare, Inc
05.2018 - 01.2022
  • Warmly greet patients, check them in, verify contact and insurance information, guardianship, and that all documents are up to date.
  • Operator for several months. Scheduling, escalated calls, explanation of services and procedures, and coordinated clients getting connected with other departments.
  • Built strong empathetic patient relationships and earned a reputation for exceeding service standards.
  • Trained new personnel in the former EMR, company operations, policies, and services.
  • Regularly drove to the outer locations to fill in as necessary.
  • Addressed patient complaints and mitigated dissatisfaction by employing timely solutions, but knew when to employ assistance from senior coworkers.

Office Support

Meridian Behavioral Healthcare, Inc
12.2017 - 05.2018
  • Converted hundreds of patient paper files to scanned digital files.
  • Data entry.
  • Copies.
  • Other projects as assigned.

Education

Licensed Massage Therapist, LMT - Health And Wellness

Florida School of Massage
Gainesville, FL
04-2009

High School Diploma -

Pacifica High School
Garden Grove, CA
06-1986

Skills

  • Patient Engagement
  • Insurance verification
  • HIPAA compliance
  • Account updating
  • Complaint resolution
  • Staff training
  • Adaptive team player
  • Computer proficiency
  • 10-key
  • Scheduling

Timeline

Billing Specialist

Meridian Behavioral Healthcare, Inc
09.2023 - Current

Administrative Assistant, Advancement

Meridian Behavioral Healthcare, Inc
01.2022 - 09.2023

Customer Service Specialist

Meridian Behavioral Healthcare, Inc
05.2018 - 01.2022

Office Support

Meridian Behavioral Healthcare, Inc
12.2017 - 05.2018

Licensed Massage Therapist, LMT - Health And Wellness

Florida School of Massage

High School Diploma -

Pacifica High School

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