Catherine Adkins
Hillsboro,OH
Summary
Motivated manager with 7 years of experience, juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Manager
Wendy's
Chillicothe, OH
08.2023 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established and managed monthly budget.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Verified accuracy of register tills at beginning and end of shift.
- Followed food safety and sanitation procedures.
- Investigated customer complaints regarding food safety issues.
- Reported food safety violations immediately upon discovery.
- Assisted with food safety inspections as needed.
- Followed all food safety guidelines when handling products.
- Practiced proper food safety procedures while preparing meals.
- Performed daily inspections of all equipment and machinery to ensure proper operation.
- Cleaned and sanitized work areas in accordance with safety protocols.
Assistant Manager
Bob Evans Restaurant
Wilmington, OH
01.2023 - 08.2023
- Stocked inventory items and prepared inventory reports.
- Handled inventory receiving, pricing agreements and internal inventory management.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Kept track of inventory levels by completing daily inventory reports.
- Created and maintained a positive atmosphere for customers while promoting items.
- Assisted other team members in stocking shelves with products.
- Followed all health department standards when preparing samples.
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Managed daily cash operations and maintained accurate records of all transactions.
- Monitored cash flow to ensure sufficient funds were available for daily operations.
Education
High School Diploma -
Edward Lee McClain
Greenfield, OH05-2016
Skills
- Employee Performance Evaluations
- Operations Management
- Product and service knowledge
- Recruiting and interviewing
- Employee Scheduling
- Orientation and training
- Staff Supervision
- Sales Reporting
- Deposit and withdrawal processing
- Cash Drawer Balancing
- Food Safety
Certification
- Servsafe Certified.
References
References available upon request.
Timeline
Assistant Manager
Wendy's
08.2023 - Current
Assistant Manager
Bob Evans Restaurant
01.2023 - 08.2023
High School Diploma -
Edward Lee McClain