Catherine A. Hill

Store Manager

Natural Grocers

10.2005 - Current

Responsible for the successful operation and profitability of stores through training, directing, and monitoring of 40+ employees.
Manage full-cycle staffing responsibilities, including recruiting, interviewing, hiring, and termination
Train staff, providing ongoing coaching to improve product knowledge, customer service standards, and company compliance
Responsible for creating succession plans for developing associates and department managers
Oversee inventory management, including monitoring stock levels, minimizing shrink, and purchasing
Maintain strong vendor relationships and assist with vetting and incorporating new products
Handle conflict resolution, employee performance
management, and company policy enforcement
Process payroll accurately and on time, ensuring all employee timesheets are correct and complete
Perform attendance audits every payroll cycle and document corrections as needed
Develop and manage staff schedules while accommodating employee availability and store demands
Lead store merchandising efforts, ensuring visually appealing, strategic product placement
Utilize SMART plans to address employee areas of opportunity
Analyze Profit & Loss reports, identifying areas for improvement and implementing profitability action plans
Collaborate as a hands-on team member, spending 75% of each shift on the sales floor to drive performance, support team development, and ensure exceptional customer service
Conduct weekly meetings with department managers to ensure tasks completion and compliance
Conduct monthly safety meetings, safety audits, and implement protocols that meet Health Department and One Cert certification standards
Plan, coordinate, and execute in-store events and promotions to drive traffic, boost sales, and enhance customer engagement