Catherine Akin
Liberty Hill,TX
Summary
Dynamic leader with a proven track record in enhancing operational efficiency and customer satisfaction. Leveraged research and detailed report writing skills at the Department of Justice to improve investigative outcomes. Known for exceptional problem-solving abilities and fostering collaborative environments. Achieved significant improvements in project management and client relations, demonstrating both hard and soft skills without relying on numerical data.
Overview
20
20
years of professional experience
Work History
Small ECommerce Business Owner
Self Employed
02.2020 - Current
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Consulted with customers to assess needs and propose optimal solutions.
- Continually maintained and improved company's reputation and positive image in markets served.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Created and managed social media campaigns to increase brand engagement.
Investigative Specialist
Department of Justice
07.2010 - Current
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collaborated with federal agencies on investigations.
- Documented findings and prepared detailed reports.
- Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
- Collected and preserved physical evidence, and photographs.
- Obtained and verified evidence by observing, and conducting surveillance of suspects.
- Led teams in multi-state operations.
- Independently led teams on national TDYs.
- Created and distributed analytical reports.
- Operated and maintained surveillance equipment, video recorders and computers.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Conducted open, covert and undercover surveillance as part of ongoing national security investigations.
- Conducted mobile and stationary surveillance on subjects of ongoing investigations.Maintained log of surveillance operations, noting discrepancies or suspicious activity.
- Supervised or trained surveillance observers.
- Organized materials and completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Reviewed, revised, modified and edited documents prepared by others.
- Organized material to research and complete writing tasks.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Collected, arranged, and input information into database system.
- Coordinated with personnel to develop strategic plans for unit actions.
Enrollment Specialist
University of Phoenix
04.2008 - 07.2010
- Communicated effectively via telephone, email, and in person with prospective students.
- Understood and thoroughly explained services provided to students and potential students.
- Updated, entered, and reviewed student data.
- Monitored customer feedback and identified areas of improvement.
- Evaluated competitors' products and services to gain competitive advantage.
- Analyzed student needs to provide customized enrollment programs.
1st Lieutenant
US Marine Corps
11.2004 - 04.2008
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Learned and adapted quickly to new technology and software applications.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Master of Arts - History
American Military University
Online07-2010
Bachelor of Interdisciplinary Studies - Anthropology & Art History
Arizona State University
Tempe, AZ07-2004
Skills
- Legal compliance
- Research
- Detailed report writing
- Continuous improvement
- FBI security clearance
- Due diligence
- Deadline and results-oriented
- Top secret US government security clearance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Small ECommerce Business Owner
Self Employed
02.2020 - Current
Investigative Specialist
Department of Justice
07.2010 - Current
Enrollment Specialist
University of Phoenix
04.2008 - 07.2010
1st Lieutenant
US Marine Corps
11.2004 - 04.2008
Master of Arts - History
American Military University
Bachelor of Interdisciplinary Studies - Anthropology & Art History
Arizona State University
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