Catherine Alcubilla
Clearwater,FL
Summary
Talented Senior Banker offering 17 years of experience. Focused on developing and deepening productive customer relationships. Recognized on multiple occasions as top performer.
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Senior Banker/Officer/Small Business Banker
Bank Of America
06.2007 - Current
- Increased client satisfaction by providing customized financial solutions tailored to their specific needs.
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Mentored junior bankers, sharing knowledge and expertise to foster professional growth within the team.
- Identified potential risks in bank transactions implementing thorough due diligence procedures to protect the bank''s interests.
- Streamlined internal processes, enhancing efficiency and reducing operational costs for the department.
- Stayed up-to-date with industry trends and regulatory changes, ensuring compliance across all banking activities.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Assisted clients in navigating challenging economic climates by offering sound financial advice and guidance.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collaborated with branch partners to cross-sell banking products and services, increasing overall revenue for the bank.
- Conducted comprehensive financial reviews for new and existing clients, identifying opportunities for growth and improvement.
- Provided expert guidance on cash management services to optimize clients'' daily operations and liquidity management.
- Developed strategies to increase deposit growth by offering competitive products and services tailored to small business needs.
- Maintained strict adherence to bank policies, procedures, and compliance standards, minimizing risk and potential for financial loss.
- Collaborated with underwriting teams to expedite loan approval processes, ensuring timely access to funds for small business clients.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Referred customers to other banking departments for specialized services.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
Retail Store Manager
Oakley Vault
10.2005 - 06.2007
- Improved store sales by implementing effective and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
Assistant Retail Store Manager
Oakley Vault
07.2003 - 10.2005
Retail Store Manager
Watch Station/Sunglass Hut
12.1999 - 06.2003
Education
Associate of Arts - Hospitality/Business Administration
CUHELAV
Merida, VenezuelaSkills
- Educating Clients
- Operational Efficiency
- Cash Handling
- Customer Relationship Management
- Cross-selling Products
- Debt Restructuring
- Dispute Resolution
- Coaching and Mentoring
- Compliance Risk Management
- Excellent Communication
- Analytical and Critical Thinking
- Social Perceptiveness
- Problem-Solving
- Remote Office Availability
- Fluent in Spanish
Accomplishments
Top performer award 2008-2019
Languages
Spanish
Native or Bilingual
Additional Information
Notary
Timeline
Senior Banker/Officer/Small Business Banker
Bank Of America
06.2007 - Current
Retail Store Manager
Oakley Vault
10.2005 - 06.2007
Assistant Retail Store Manager
Oakley Vault
07.2003 - 10.2005
Retail Store Manager
Watch Station/Sunglass Hut
12.1999 - 06.2003
Associate of Arts - Hospitality/Business Administration
CUHELAV
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