Catherine Alexander
Brooklyn
Summary
Results-oriented professional specializing in user training and workflow optimization. Enhanced documentation accuracy and user preparedness through innovative training programs. Communicates effectively and collaborates to deliver exceptional support and drive team success in fast-paced environments.
Overview
35
35
years of professional experience
2
2
Certifications
Work History
SCM GO LIVE SUPPORT CONSULTANT
Maimonides Medical Center
Brooklyn
11.2025 - Current
- Provided one on one support for physicians and nurses during go-live support, charts, Notes, and Med Reconciliation
- Facilitated hands-on assistance to enhance documentation accuracy during EHR implementation
- Collaborated with stakeholders to gather requirements and refine workflows
- Supported nurses and physicians in resolving workflow issues during initial system implementation phases
- Assisted nurses and physicians on how to document medication and other ancillary orders directly in EHR
- Documented support processes and developed user guides and tipsheets to promote knowledge sharing among staff
- Assisted clerical staff in supporting scheduling and registering patients
Sr. Applications Analyst/Epic Principal Trainer
OBH Brookdale Hospital Medical Center
Brooklyn
02.2022 - 08.2025
- Collaborated with Epic training Team Lead and Instructional Design team to improve training initiatives, enhancing user preparedness.
- Coordinated onboarding process for new hires and returning users, facilitating seamless transition into Epic training.
- Integrated new workflows into Tip Sheets and distributed via SharePoint, ensuring accessibility for end users.
- Created user accounts and assigned training templates on Epic University training site.
- Troubleshot issues for end users, supporting completion of training within Epic University platform.
EPIC URGENT CARE ORTHOPEDIC GO-LIVE
Yale New Haven Hospital
New Haven
07.2024 - 08.2024
- Supported physicians and nurses during go-live, enhancing use of power chart, Power Notes, and Med Reconciliation
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Sr.Applications Analyst/Epic Principal Trainer
OBH Kingsbrook Jewish Medical Center
Brooklyn
08.2000 - 02.2022
- Designed and organized training programs to boost staff productivity and performance.
- Delivered training for physicians and clinical staff to enhance user proficiency.
- Evaluated trainee performance during instructional sessions to ensure comprehension.
- Engaged end users to define system requirements and address operational challenges.
- Collaborated across sites to provide technical support, ensuring operational continuity.
- Participated in GO-LIVE implementations and offered post-launch application support.
- Assisted in defining project scope, configuration, and implementation planning.
- Demonstrated expertise in system design and implementation.
Medical Laboratory Technologist
OBH Kingsbrook Jewish Medical Center
Brooklyn
08.1991 - 01.2000
- Analyzed microbial cultures to identify organisms and assess antimicrobial susceptibility, contributing to effective treatment plans.
- Conducted quality control measures and clinical surveys on virulent microorganisms, including MRSA, VRE, and Candida, ensuring accurate diagnostic results.
- Implemented and monitored quality control procedures in compliance with Department of Health standards
- Maintained and updated infectious disease control databases, facilitating facility-wide monitoring and reporting for improved patient safety.
- Entered and managed patient specimen data using IBM systems and Laboratory Information Systems (LIS)
- Provided education, training, and supervision to college interns in laboratory procedures and safety protocols
Education
Bachelor of Science - Medical Laboratory Technology
New York Institute of Technology
New York, NY06.1991
Skills
- System implementation
- User training
- Training development
- User support
- Workflow optimization
- Process improvement
- Documentation accuracy
- Critical thinking
- Communication skills
- Client management
- Team collaboration
- Multitasking abilities
- Verbal communication
References
Available upon request
Certification
EpicCare Inpatient ClinDoc Trainer
Timeline
SCM GO LIVE SUPPORT CONSULTANT
Maimonides Medical Center
11.2025 - Current
EPIC URGENT CARE ORTHOPEDIC GO-LIVE
Yale New Haven Hospital
07.2024 - 08.2024
Sr. Applications Analyst/Epic Principal Trainer
OBH Brookdale Hospital Medical Center
02.2022 - 08.2025
Sr.Applications Analyst/Epic Principal Trainer
OBH Kingsbrook Jewish Medical Center
08.2000 - 02.2022
Medical Laboratory Technologist
OBH Kingsbrook Jewish Medical Center
08.1991 - 01.2000
Bachelor of Science - Medical Laboratory Technology
New York Institute of Technology