Catherine Alexandra
Coppell
Summary
Accounts Receivable Specialist with 18 years of extensive expertise in revenue cycle management, financial analysis, and billing compliance. Demonstrated success in optimizing workflows, EHR transitions, and increasing productivity and revenue. Passionate about driving change and continuous improvement in financial operations to achieve organizational excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Billing Specialist II
OCHIN
Remote
09.2024 - Current
- Exceeded the company’s billing productivity target by month three and have sustained performance at 20% above that target, consistently balancing accuracy with high-volume output across complex, multi–financial-class work queues.
- Identified and escalated systemic issues—including build errors, incorrect remit code actions, and replacement-claim logic failures—leading to long-term fixes that reduced preventable denials and protected member-clinic revenue.
- Developed advanced filtering systems and consolidated reporting tools that improved claim triage, prevented overdue claims, and enhanced visibility across payer categories.
- Produced high-impact payer and AR analyses, including a comprehensive managed Medicaid review that quantified revenue exposure and equipped leadership with actionable strategies to address backlogged claims.
- Built strong internal relationships by serving as an approachable, knowledgeable resource for teammates, offering clear guidance on complex billing and EPIC questions in a supportive, judgment-free way that strengthened team performance.
- Completed EPIC Resolute Professional Billing Administration Certificate with top-tier exam and project scores while maintaining full-time productivity, deepening technical expertise in system configuration and revenue cycle optimization.
Personal Commitment
(Elder Care)
Remote
11.2019 - 06.2024
- Provided full-time elder care for a family member during a critical period, ensuring continuity of support while maintaining professional skills through independent study and technical skill development.
Patient Accounts Manager
The Vein And Laser Center Of Northern Colorado
Fort Collins
09.2013 - 11.2019
- Facilitated the clinic’s transition from paper charts to EMR software
- Transitioned the clinic from using a third-party billing service to in-house billing with existing staff, resulting in substantial cost savings
- Assisted in growing the practice, achieving a 50% increase in MD productivity and a 44% increase in revenue without increasing administration or billing staff
- Solely managed the entire end-to-end revenue cycle, consistently achieving and maintaining Days in AR below 30 days and a denial rate of just 3%
- Produced MTD and YTD productivity and revenue analysis for monthly board review
- Post clinic's acquisition by UCHealth, expertly closed out AR within 4 months, collecting all but $3k in outstanding revenue for a practice generating over $1m annually
- Consistently provided excellent customer service in all internal and external interactions
Director
RMC Medical Billing
Boulder
07.2011 - 10.2012
- Created and presented a pro forma to prospective owners to secure investors for establishing a new billing company to handle billing for Boulder Community Hospital's (BCH) Cardiology department following the acquisition of Rocky Mountain Cardiology (RMC)
- Collaborated with BCH's Cardiology Director, COO, and CFO to establish financial standards for the new cardiology department
- Updated software to accommodate billing for cardiac testing as both an outpatient facility and clinic
- Successfully transitioned billing processes from clinic-only to include outpatient facility; trained staff accordingly
- Educated patients on the financial implications of RMC's transition from a private clinic to an outpatient testing facility for BCH
- Updated all vendor contracts with new business information
- Transitioned to a new payroll system
- Selected new health benefits for employees
- Developed and maintained internal AP processes
Business Office Manager
Rocky Mountain Cardiology
Boulder
07.2008 - 07.2011
- Collaborated with the Practice Administrator and CFO to develop new practices and procedures, significantly increasing charges and revenue
- Provided training and guidance to business office, front office, and scheduling staff as these new business practices and procedures were implemented
- Worked with the Front Office Manager to improve collections at the time of service while enhancing the customer experience
- Developed productivity standards for business office staff, boosting staff productivity and enabling staff reductions
- Participated in the Compliance Committee to ensure the practice remained compliant with updated local and federal billing and coding guidelines
- Contributed to the Finance Committee to monitor and improve the financial performance of the practice
Client Services Director
Clinica Campesina Family Health Services
Lafayette
07.2007 - 07.2008
- Provided oversight and direction for the Enrollment Department, Billing Department, and Call Center
- Worked closely with the Billing Manager to develop efficient and effective workflows and communication between the offsite Billing Department and healthcare providers at four different sites, significantly increasing collection rates
- Partnered with the Call Center Manager to ensure excellent customer service for both external and internal customers
- Advised and supported the Enrollment Manager to enroll patients in the best possible programs for which they qualified, facilitating continuity of care
- Participated in data gathering and quality checking to meet various grant requirements annually
- Coordinated with Clinic Directors at all sites to manage changes within Clinica, ensuring it remained a great place to work and maintaining staff effectiveness
Billing Manager
Clinica Campesina Family Health Services
Lafayette
09.2005 - 06.2007
- Cross-trained staff and set new productivity expectations, reducing billing staff by 2.5 FTEs within 3 months
- Ensured successful billing of over $12 million in charges annually, resulting in over $8 million in payments each year
- Collaborated with the VP of Operations, Financial Screening Manager, and Clinic Office Managers to improve workflows and develop expectations for front-line clinic staff
- Created a training module for Clinica’s "B-tops" training program, teaching front-line clinic staff ways to increase revenue and enhance Clinica’s ability to provide care to underserved community members
- Coordinated with the IT department and Medical Director to resolve software and workflow issues during the implementation of an EMR system
Account Manager
Source One Medical Management
Lawrenceville
12.2002 - 08.2005
- Consistently surpassed expectations as an A/R specialist, promoted to Account Manager within 3 months.
- Managed off-site billing for 13 different practices simultaneously, covering a wide range of specialties.
- Identified opportunities for practices to decrease costs and increase reimbursements, effectively training Source One staff and clients' private staff to prioritize maximum reimbursement.
- Worked as a consultant for practices needing assistance with educating and organizing their in-house billing staff.
- Taught the "Accounts Receivable" course to students enrolled in Source One's Medical Billing Training School.
- Member of the Medical Society of New Jersey.
Education
Bachelor of Fine Arts -
Maryland Institute College of Art
Baltimore, MDSkills
- Revenue Cycle Management
- Billing and Coding Compliance
- Accounts Receivable
- EPIC configuration
- Text (Epic Chronicles Editor)
- Modular Software Design Principles
- Problem Solving
- Financial Analysis and Reporting
- Data Analysis
- Workflow Optimization
- Productivity Standards Development
- Staff Training and Development
- Collections Improvement
- EMR implementation
- Change Management
- Quality Assurance
- Business Office Management
- Customer Relations
- EPIC EHR
- NextGen EHR
- Meditech EHR
- MS Excel
- MS Access
- Credentialling
Certification
EPIC RPB Professional Billing Certificate April 2025
Timeline
Billing Specialist II
OCHIN
09.2024 - Current
Personal Commitment
(Elder Care)
11.2019 - 06.2024
Patient Accounts Manager
The Vein And Laser Center Of Northern Colorado
09.2013 - 11.2019
Director
RMC Medical Billing
07.2011 - 10.2012
Business Office Manager
Rocky Mountain Cardiology
07.2008 - 07.2011
Client Services Director
Clinica Campesina Family Health Services
07.2007 - 07.2008
Billing Manager
Clinica Campesina Family Health Services
09.2005 - 06.2007
Account Manager
Source One Medical Management
12.2002 - 08.2005
Bachelor of Fine Arts -
Maryland Institute College of Art