Catherine Allen

• Participate in preflight briefings with pilots to discuss cabin conditions and flight details.
• Prioritize safety at all times through preflight checks, FAA compliance, emergency preparedness, and clear, confident communication of safety procedures.
• Welcome passengers with hospitality, offering assistance, and creating an uplifting onboard experience.
• Demonstrate a People first mindset by treating every customer with kindness, patience, and respect, ensuring they feel welcomed, valued and cared for.
• Maintain a calm, solution focused approach during irregular operations, medical events, or conflicts, ensuring customer care and safety while supporting the crew.
• Provide exceptional customer service including snack and beverage service, cabin upkeep and assist customers with high standards of hospitality.
• Work closely with the flight crew to ensure smooth operations, open communication, and a positive, team oriented environment.
• Use humor, warmth, and authenticity to create an enjoyable inflight experience.
• Support customers with special needs, families, unaccompanied minors, and nervous flyers with empathy and professionalism.
• Adapt quickly to changing conditions while maintaining a positive attitude and a focus on safety, efficiency and customer comfort.

• Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
• Maintained cleanliness and organization of dining area to support operational flow.
• Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
• Provided exceptional customer service by addressing guest inquiries and concerns promptly.

• Consult with potential clients, schedule procedures, sign up all clients with proper paperwork, and perform procedures with the highest level of quality and care.
• Performed precise microblading techniques to enhance client satisfaction and achieve desired results.
• Developed individualized brow designs aligning with clients facial features and preferences.
• Maintained strict sanitation standards to ensure safety and compliance with health regulations.

• Provided friendly, patient customer service during the peak of COVID-19.
• Fulfill customer orders: locating, preparing and packing merchandise. Ensuring the accuracy of orders prior to pickup.

• Successfully completed 30 out of 42 Days of training. Inflight Flight Attendant training was discontinued due to Covid-19.

• Welcome guests upon arrival and checking guests in and out of their rooms. Answer any questions guests may have and recommending activities and restaurants to guests. Upgrade guests to available upgraded rooms and ensuring that every guest had an enjoyable experience.

Sephora - Beauty Advisor

Las Vegas, NV 10/2011- 11/2015

• Greet guests with a warm and friendly approach.
• Applied advanced makeup techniques for diverse client needs and preferences.
• Educated clients on product features and application methods to enhance user experience.
• Collaborated with team members to create visually compelling displays that promoted new product launches.
• Mentored junior artists, providing training on techniques and customer service excellence.
• Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
• Sanitized makeup tools to avoid spread of infection.
• Developed personalized makeup consultations, increasing client satisfaction and repeat business.