Catherine Altamirano
Orem,UT
Summary
Accomplished Surrogate Director/Case Manager at Surrogate Prime, adept in operations management and creativity, significantly increased revenue by pioneering strategic planning and resource allocation. Excelled in staff management, fostering strong client relationships, and coordinating complex projects. Demonstrated exceptional problem-solving and innovation, ensuring seamless support for surrogates and intended parents.
Overview
4
4
years of professional experience
Work History
Surrogate Director
Surrogate Prime
04.2023 - 07.2024
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Facilitated ongoing support for surrogates from beginning of their journey to beyond birth
- Coordinated medical and legal appointments for surrogates and intended parents
- In charge of all travel arrangements and accommodations for surrogates
Server
Olive Garden Restaurant
02.2022 - 04.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Administrative Assistant
Red Code Safety
10.2020 - 11.2021
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Keith McCarthy Academy
Lake Elsinore, CA06.2015
Skills
- Contract Management
- Operations Management
- Business Planning
- Staff Management
- Project Coordination
- Issues Resolution
- Strategic Planning
- Creativity and Innovation
Timeline
Surrogate Director
Surrogate Prime
04.2023 - 07.2024
Server
Olive Garden Restaurant
02.2022 - 04.2023
Administrative Assistant
Red Code Safety
10.2020 - 11.2021
High School Diploma -
Keith McCarthy Academy
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