Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Alvarez

Tucson,AZ

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

3
3
years of professional experience

Work History

Community Manager

MEB
01.2022 - Current
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Evaluated property conditions and recommended improvements.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Aided upper-level leaders by completing yearly budgets reports.
  • Fielded inquiries from current and potential community members about property and community offerings.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Community Manager

Asset Living/Shelton Residential
11.2020 - 01.2022
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Evaluated property conditions and recommended improvements.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Managed community within established cost constraints.
  • Created policies and procedures for successful community management.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Completed annual rent calculations using housing database software.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Education

Associate of Science - Criminal Justice

Ashworth College
Norcross, GA

No Degree - Property Management

Ashworth College
Norcross, GA

High School Diploma -

Mesa High School
Mesa, AZ
05.1991

Skills

  • Vendor Management
  • Customer Relationship Management
  • Collect Payments
  • Calendar Management
  • Property Inspection
  • MS Office Suite
  • Capital Projects Management
  • Workplace Safety
  • Apartment Inspections
  • Tenant Eligibility Determination
  • Grounds and Facility Inspection
  • Property Showing
  • Rent Pricing Optimization
  • Resident Relations
  • Monthly Fee and Payment Collection
  • Conflict Handling
  • Oversee Maintenance

Timeline

Community Manager

MEB
01.2022 - Current

Community Manager

Asset Living/Shelton Residential
11.2020 - 01.2022

Associate of Science - Criminal Justice

Ashworth College

No Degree - Property Management

Ashworth College

High School Diploma -

Mesa High School

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Catherine Alvarez