Catherine Andrews
Battle Creek,MI
Summary
Accomplished professional with over thirty years of investigative claims and leadership experience, specializing in risk mitigation, EH&S, claims management, and staff oversight. Proven expertise in handling complex cases under the Federal Employers Liability Act, Personal Injury Protection, and other liability matters. Bachelors of Science in Engineering, focused on management and technical disciplines.
Overview
33
33
years of professional experience
Work History
Risk Mitigation Manager
CN Railroad
2018.05 - 2024.06
- Audit and monitor Risk Mitigation Operations (RMO) activities related to safety and security, ensuring compliance with regulatory standards.
- Conduct monthly calls or in-person visits with the Law Department to address and resolve safety-sensitive issues.
- Run monthly reports and audits, providing detailed analysis of case and claim counts, open claims, closed claims, payouts, and collections.
- Collaborate with unionized sectors through field inspections, Safety Summits and new hire presentations to foster a culture of safety and compliance.
- Work with the safety function, the general managers, and the superintendents to promote and oversee safety in the field as well as coach all levels of management on safety engagement targets.
- Partner with the Safety Department and Regulatory Affairs, supplying factual information collected during injury investigations to enhance workplace safety.
- Work with Public Inquiries on complaints and claims submitted from the public sector, ensuring thorough and fair resolution.
- Participate in yearly Diagnostic Study Test Reviews with MDOT and Public Works, addressing grade-crossing safety issues and implementing necessary changes.
- Conduct industry audits with the EH&S team, collaborating with customers to address safety issues affecting employees and business operations.
- Audit RMO case files for proper documentation in claim file systems and case management, conducting random reviews of new claims that arose between claim file review meetings.
- Analyze injury and accident data, including leading and lagging indicators to come up with trends and specific corrective actions that are driven from accurate root cause analyses.
- Innovatively work with in-house and outside counsel to develop strategies for taking aggressive action against plaintiff attorneys.
- Prepare monthly scorecard reports detailing new claims received, pending claims, settled claims, closed claims with and without payments, outstanding estimated liabilities, and unresolved legal matters.
- Manage team engagements and monthly collections to ensure efficient operations and risk mitigation.
Risk Mitigation Officer
CN Railroad
2012.08 - 2018.05
- Promptly and fairly investigate and manage all claims for and against CN to include employee injuries, grade-crossing incidents, pedestrian/trespasser incidents as well as third party property damage claims and all internal collections.
- Work closely with injured employees, their supervisors and third parties to determine the root cause of injuries in order to mitigate further risk.
- Assist employees in obtaining quality care.
- Develop meaningful relationships with internal and external stakeholders in order to proactively identify potential risks and to efficiently evaluate and preside over current risks.
- Conduct industry audits with the EH&S Team and work with customers on safety issues that may be affecting our employees and their businesses.
- Work closely with outside counsel as well as plaintiff attorneys on represented and litigated cases and with our in-house counsel and outside counsel in controlling litigation costs; attend and participate in depositions, witness meetings, facilitations, mediations and trials.
- Negotiate fair claims settlements.
- Proficiently and tenaciously pursue all third-party collections and collaborate with internal departments to ensure that their costs are submitted in a timely manner to ensure maximum recovery.
- Act as trusted advisor to internal and external stakeholders on all matters involving the mitigation and management of the company's risks.
Personal Injury Protection Manager
David Morse & Associates
2009.12 - 2012.08
- Manage and oversee the PIP claims department, including hiring, training and mentoring claims adjusters.
- Assist in development and implementation of policies, procedures, and best practices for handling PIP claims to ensure compliance with state regulations and company standards.
- Review and analyze claim files to ensure accuracy and compliance with policy and legal requirements.
- Coordinate with medical providers, legal professionals, and other stakeholders to gather necessary information and documentation for claims processing.
- Conduct audits and reviews of claim files to ensure adherence to established guidelines and identify areas for improvement.
- Provide guidance and support to claims adjusters in complex or disputed cases, facilitating resolutions and settlements.
- Monitor and analyze KPIs and metrics to assess the efficiency and effectiveness of the claims handling process.
- Prepare and present regular reports on claims activities, outcomes and department performance to senior management.
- Address customer complaints and concerns in a professional and timely manner, ensuring a positive customer experience.
Quality Assurance Analyst
Affirmative Insurance
2008.08 - 2009.11
Master Claims Representative PIP
Nationwide Insurance Company
2002.04 - 2008.08
PIP/Auto Material Damage Claims Representative
David Morse & Associates
1999.08 - 2002.03
Auto Liability/PIP Claims Adjuster
Transamerica Insurance Company
1991.01 - 1999.08
Education
Bachelor of Science - Package Engineering
Michigan State University
East Lansing, MI08.1990
Skills
- Demonstrated exemplary leadership skills, including setting the example, fostering collaboration, inspiring others and expressing appreciation.
- Highly analytical thinker with a proven ability to analyze data, make difficult decisions, and solve complex problems.
- Considered an SME in FELA litigated, large loss claims.
- Identify and implement corrective or preventative actions and follow up.
- Extremely proficient negotiating skills with a strong track record in securing favorable outcomes.
- Proven ability to exercise autonomous decision-making and independent judgment without the need for constant oversight.
- Highly organized, deadline-oriented professional with the ability to work effectively under pressure.
- Lead, participate, and coach incident root cause analysis.
- Ability to review the operational safety processes and take appropriate courses of action.
- Strong written and verbal communication skills that aid in building personal and professional relationships and contacts.
- Self-motivated individual with a proven positive impact on team dynamics and performance.
Timeline
Risk Mitigation Manager
CN Railroad
2018.05 - 2024.06
Risk Mitigation Officer
CN Railroad
2012.08 - 2018.05
Personal Injury Protection Manager
David Morse & Associates
2009.12 - 2012.08
Quality Assurance Analyst
Affirmative Insurance
2008.08 - 2009.11
Master Claims Representative PIP
Nationwide Insurance Company
2002.04 - 2008.08
PIP/Auto Material Damage Claims Representative
David Morse & Associates
1999.08 - 2002.03
Auto Liability/PIP Claims Adjuster
Transamerica Insurance Company
1991.01 - 1999.08
Bachelor of Science - Package Engineering
Michigan State University
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