Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Anne England

Petaluma,CA

Summary

Patient-focused and compassionate Medical Assistant with 6 years of experience in handling patients, administering medication, reviewing confidential reports, preparing exam rooms, taking vital signs, and providing quality patient experiences. Reliable professional with proven track record in creating positive rapport and cordial relations with patients, families, and staff members. Trustworthy and highly dependable caregiver experienced in fast-paced hospital settings and environments.

Overview

18
18
years of professional experience

Work History

Retail Sales Associate/Community Outreach

Goodwill Industries
01.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Multitasked between warehouse and sales floor per supervisor request.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently, minimizing wait times for customers at checkout.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed rapport with regular customers.
  • Handled customer complaints with empathy and patience.

Medical Assistant

Marin Health
11.2022 - 04.2023
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations..
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Administered medications and injections as prescribed.
  • Supported patient well-being, providing empathetic care and support.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Maintained a safe and clean clinical environment.
  • Built strong relationships with patients to ensure ease an comfort during visits.

Medical Assistant

Providence St.Josephs
05.2016 - 04.2021
  • Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
  • Cleaned, prepared, and maintained examinations rooms and treatment areas
  • Administered injections and medications, dressed wounds, and collected lab specimens for tests
  • Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing
  • Organized, reviewed, and forwarded incoming test results to the physicians
  • Maintained and updated patient information and vital signs in electronic medical records or hospital databases
  • Communicated with patients and families proactively to gather information on patient's condition
  • Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic
  • Performed initial response-screening following protocols under the direction of the supervising physician
  • Prepared specimens for outside lab testing, as ordered by the physicians
  • Prepared and maintained all supplies in exam rooms by ordering, distributing, and managing inventory
  • Prepared treatment rooms for patient examinations
  • Recognized on multiple occasions for efficiently handling administrative duties, including answering phones, scheduling appointments, maintaining medical records, processing patients, billing, and bookkeeping
  • Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification
  • Interviewed patients to obtain medical information and document vital signs
  • Prepared patients for examinations, procedures, and treatments
  • Answered phone calls and scheduled or followed-up on appointments
  • Measured vital signs, including pulse rate, temperature, blood pressure, weight, and height
  • Improved clinical operations and productivity by promoting efficient patient flow
  • Reviewed all pre-visit work required for each exam for completion and checked availability of test results in electronic medical record (EMR)

Certified Nursing Assistant

IHSS Sonoma
01.2007 - 04.2016
  • Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
  • Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
  • Helped residents with daily living tasks including feeding, dressing, and personal hygiene
  • Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising
  • Observed condition of patients by examining, including checking of existing conditions, such as open wounds or detecting blood in urine
  • Performed light housekeeping, including cleaning patient rooms and changing sheets on beds
  • Monitored patient medications and encouraged them to take medications and nutritional supplements as prescribed
  • Worked with patients to assure that they participated in exercises and therapeutic activities
  • Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments
  • Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
  • Exercised patients with limited or no mobility, including individuals with partial or total paralysis
  • Responded appropriately to symptoms and behavior
  • Responded appropriately to family members when discussing patient care and instructions for discharge
  • Disinfected patient rooms, bathrooms and examination areas to prevent disease spread
  • Ensured complete documentation when entering data into the EMR system
  • Documented clinical information in patient medical records daily

Education

Associate of Science - Medical Assisting

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Clinical and administrative support
  • Medical procedures
  • Vital signs and examinations
  • HIPAA compliance
  • Clinical operations
  • Clinical applications
  • Patient relations
  • Patient scheduling
  • Inventory management
  • Medical terminology
  • Vital sign monitoring
  • Medical records confidentiality
  • Patient assessments and care
  • Electronic medical records
  • Documentation and recordkeeping
  • Office support
  • Medication administration
  • Patient support
  • Patient care

Timeline

Retail Sales Associate/Community Outreach

Goodwill Industries
01.2023 - Current

Medical Assistant

Marin Health
11.2022 - 04.2023

Medical Assistant

Providence St.Josephs
05.2016 - 04.2021

Certified Nursing Assistant

IHSS Sonoma
01.2007 - 04.2016

Associate of Science - Medical Assisting

Santa Rosa Junior College

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Catherine Anne England