Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Catherine Aquino

Las Vegas,NV

Summary

Proven team player and efficient problem-solver, I excelled at Amazon Warehouse by streamlining shipment processes and enhancing team productivity. Leveraging strong communication skills and expertise in packaging and labeling, I significantly contributed to maintaining high-quality standards and safety compliance. My ability to lift heavy loads and my dedication to customer service are pivotal in achieving operational excellence.

Overview

10
10
years of professional experience

Work History

Warehouse Associate

Amazon Warehouse
12.2021 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Cook

Fifth Avenue Restaurant Group
08.2019 - 11.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.

Retail

Banana Republic Factory Store
06.2018 - 05.2019
  • Developed strong rapport with retail partners by maintaining a professional demeanor during all interactions.
  • Built a high-performance team of retail associates through effective recruitment, training, and mentorship strategies.
  • Ensured financial compliance by adhering to company policies and procedures while managing retail accounts receivables.
  • Provided training to retail staff on proper cash handling procedures, minimizing instances of cash discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cook

Fifth Avenue Restaurant Group
11.2014 - 06.2015
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

call center

RDI Corporation
Henderson, NV
08.2021 - 03.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Processed debit and credit card and electronic check payments.
  • Approved and terminated customer contracts upon request.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

High School Diploma -

Coronado High School
Henderson, NV
06.2009

Skills

  • Cash Handling
  • Strong Communication Skills
  • Account Management
  • Customer Support
  • Call Center Operations

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Warehouse Associate

Amazon Warehouse
12.2021 - Current

call center

RDI Corporation
08.2021 - 03.2022

Cook

Fifth Avenue Restaurant Group
08.2019 - 11.2021

Retail

Banana Republic Factory Store
06.2018 - 05.2019

Cook

Fifth Avenue Restaurant Group
11.2014 - 06.2015

High School Diploma -

Coronado High School

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Catherine Aquino