Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Catherine Arevalo

Cutler Bay, Florida

Summary

Accomplished in delivering exceptional patient care and customer service, I've honed critical thinking and active listening skills at Pediatrics Hospital Juan Manuel Marquez. My expertise in pediatrics and emergency response, coupled with a proven track record in enhancing patient satisfaction and safety, positions me as a valuable asset to any healthcare team.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Botanica El Ache
01.2013 - 01.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Maxillofacial Attention Rep

Pediatrics Hospital Juan Manuel Marquez
02.2004 - 08.2012
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Collaborated with other professionals such as restorative dentists and orthodontists to plan treatments.
  • Provided emergency treatment of facial lacerations, intra-oral lacerations and fractured facial bones.
  • Collaborated with multidisciplinary teams to provide comprehensive treatment plans for patients with maxillofacial disorders.
  • Spearheaded departmental initiatives aimed at reducing surgical complications and enhancing overall safety measures within the operating room setting.
  • Managed complex cases involving multiple staged surgeries, coordinating closely with other medical professionals to ensure optimal outcomes.
  • Contributed significantly to departmental quality improvement initiatives, optimizing patient experiences and procedural success rates.
  • Mentored junior surgeons, fostering a supportive environment focused on skill development and improved patient care.
  • Led surgical teams in the successful completion of numerous high-stakes operations, ensuring patients received the best possible outcomes.

Stomatologist Care Rep

Juan Manuel Marquez Clinic
01.2002 - 03.2004
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

No Degree - Medicine

Russian Federation High 1996-1999
Cuba

Licensed - Stomatology Attention

Technical College 2004-2009
Cuba
01-2009

No Degree - Stomatology

Technical College Stomatology 2001-2004
Cuba
01-2004

High School Diploma -

Russian Federation High School
Cuba
06-1996

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Patient care
  • Vital signs monitoring
  • HIPAA compliance
  • Vital sign monitoring
  • Patient charting
  • Patient observation
  • Specimen collection
  • Diagnostic procedures
  • Medical equipment operation
  • Healthcare documentation
  • Patient logging
  • Direct patient care
  • Pediatrics Therapy
  • Pediatrics expertise
  • Pediatrics knowledge
  • Emergency pediatrics

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Botanica El Ache
01.2013 - 01.2016

Maxillofacial Attention Rep

Pediatrics Hospital Juan Manuel Marquez
02.2004 - 08.2012

Stomatologist Care Rep

Juan Manuel Marquez Clinic
01.2002 - 03.2004

No Degree - Medicine

Russian Federation High 1996-1999

Licensed - Stomatology Attention

Technical College 2004-2009

No Degree - Stomatology

Technical College Stomatology 2001-2004

High School Diploma -

Russian Federation High School
Catherine Arevalo