Catherine Armstrong
Bristol,VA
Summary
Accomplished Senior Customer Service Representative with a proven track record at ODP Business Solutions, adept in complaint resolution and customer support. Excelled in quality assurance and payment processing, enhancing customer satisfaction and operational efficiency. Skilled in multitasking and leveraging both technical and interpersonal abilities to exceed corporate objectives.
Overview
33
33
years of professional experience
Work History
Senior Customer Service Representative
ODP Business Solutions
12.2004 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Updating and maintaining customer's accounts.
Sales Assistant
Tri-City Extrusion
08.2002 - 11.2003
- Keyed sales orders, daily production and monthly inventory figures.
- Processed shipping manifests and invoices for daily sales orders.
- Assisted the Human Resource Manager with the processing and filing of workman's compensation papers.
- Responsible for typing and faxing sales quotations.
Manufacturing Cost Clerk
Moore's Quality Snack Foods
12.1998 - 06.2002
- Keyed daily production figures.
- Recorded trip records for long haul trailers.
- Processed month end inventory.
- Assisted accounting payables department with data entry to support financial reporting.
Inventory Control Clerk
Tennessee Distribution Inc. (Fingerhut)
05.1992 - 12.1998
- Handed out pick tickets.
- Keyed daily production reports.
- Ordered supplies.
Education
Medical Billing And Coding Diploma - Medical Billing And Coding
National College of Business & Technology
Bristol, VA08-2004
Associate of Applied Science - Computer Information Systems
Virginia Highlands Community College
Abingdon, VA12-1989
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Working knowledge of EPICS Database system, Warehouse Management System, AS/400 System
- Used JD Edwards System to key production and accounts payable
- Posses supervisory experience of 20-30 personnel involved in filling catalog orders
Timeline
Senior Customer Service Representative
ODP Business Solutions
12.2004 - Current
Sales Assistant
Tri-City Extrusion
08.2002 - 11.2003
Manufacturing Cost Clerk
Moore's Quality Snack Foods
12.1998 - 06.2002
Inventory Control Clerk
Tennessee Distribution Inc. (Fingerhut)
05.1992 - 12.1998
Medical Billing And Coding Diploma - Medical Billing And Coding
National College of Business & Technology
Associate of Applied Science - Computer Information Systems
Virginia Highlands Community College
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