Hi, I’m
Catherine Atillo
Bergenfield
Summary
Dynamic Business Operations Manager with a proven track record at PSA Realty Corporation/Traveler's Home and A+ Bright Learning House enhancing operational efficiency and fostering financial growth. Excelled in project and financial management, Skilled in fostering employee relations and client satisfaction, significantly improving team collaboration and customer service excellence.
Overview
18
years of professional experience
1
Certification
Work History
PSA Realty Corporation/Traveler's Home
Business Operations Manager/Board Secretary
02.2021 - 11.2024
Job overview
- Streamlined business processes by analyzing current procedures and implementation of necessary improvements promoting growth and development for the company.
- Facilitated communication among employees between departments to foster collaboration and teamwork.
- Oversaw financial management by ensuring accuracy in budgeting, and reporting of inflows and outflows of company finances.
- Recruited, hired, mentored and trained 26 staff on business procedures, policies, duties and customer care methods.
- Encouraged innovation and proactive problem-solving among team members.
- Spearheaded initiatives to successfully integrate new processes or technologies into existing operations to foster work efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients while maintaining excellent customer service.
- Streamlined product inventory and processes to reduce waste and increase profitability.
- Coordinated and negotiated with government agencies and partner companies ensuring timely accomplishments and submissions of permits assuring business continuity and compliance.
A+ Bright Learning House
Founder and Operations Manager
11.2015 - 01.2021
Job overview
- Established a successful business by identifying market needs.
- Established and maintained strong relationships with customers.
- Created and monitored promotional approaches to increase sales and profit levels.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Guided team members through periods of change by providing clear communication on expectations.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
Boehringer Ingelheim Phils. Inc.
Pharmaceutical Sales Representative
03.2010 - 04.2015
Job overview
- Implemented efficient time management strategies that allowed optimal coverage of assigned cardio-metabolic territory.
- Achieved sales target by building strong relationships with healthcare specialists and business partners, conducted and supported effective and informative activities: product presentations, round table discussions, and symposiums resulting in higher volume of prescriptions increasing sales growth.
- Achieved individual territory call metrics and sample distribution through strategic business planning.
Solvay Pharmaceuticals
Medical Sales Representative
10.2007 - 11.2009
Job overview
- Generated revenue by liaising between doctors-performed product presentation, conducted activities to feature assigned cardio products and highlight its features and benefits
- Completed thorough competitor analysis to understand market trends and identify areas of opportunity for growth.
People Support-Washington Mutual Bank
Customer Service Representative
04.2007 - 07.2007
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
University of San Carlos, Cebu City, Phliippines
Bachelor of Arts from Politicl Science
04-2007
St. Theresa's College of Cebu, Cebu City, Philippines
High School Diploma
03-2003
Skills
- Project management
- Operations management
- Financial Management
- Microsoft office proficient
- Budgeting and forecasting
- Excellent in oral and written english
- Customer Service management
- Employee relations
- Business leadership
Accomplishments
-New Rotarian Exemplary Service Award 2021-2022
-Launched and Opened new business: Traveler's Chibug June 2022
-Launched and Opened new business: Traveler's Wellness Spa August 2023
-Opened Traveler's Salon under Traveler's Wellness Spa August 2024
-Supervised team of 26 staff members.
Certification
Certificate of Attendance, Rotary President-Elect and Secretary-Elect Training Seminar - March 2022
Certificate of Attendance, Boehringer Ingelheim (Phils.) Inc. -March 23, 2010
Certificate of Completion, Solvay Pharma, Inc. Philippines - October 2, 2007
Certificate of Completion, Washington Mutual Bank and People Support University - June 10, 2007
Awards and Recognition
2011 Sales Achievement Award - 108% total annual sales
2012 Sales Achievement Award - 112% total annual sales
Best Speaker - Political Science 2004-2005
Dean's Lister - 2004-2005
Ms. Congeniality - Ms. Political Science 2004-2005
Timeline
Business Operations Manager/Board Secretary
PSA Realty Corporation/Traveler's Home
02.2021 - 11.2024
Founder and Operations Manager
A+ Bright Learning House
11.2015 - 01.2021
Pharmaceutical Sales Representative
Boehringer Ingelheim Phils. Inc.
03.2010 - 04.2015
Medical Sales Representative
Solvay Pharmaceuticals
10.2007 - 11.2009
Customer Service Representative
People Support-Washington Mutual Bank
04.2007 - 07.2007
Certificate of Attendance, Rotary President-Elect and Secretary-Elect Training Seminar - March 2022
Certificate of Attendance, Boehringer Ingelheim (Phils.) Inc. -March 23, 2010
Certificate of Completion, Solvay Pharma, Inc. Philippines - October 2, 2007
Certificate of Completion, Washington Mutual Bank and People Support University - June 10, 2007
University of San Carlos
Bachelor of Arts from Politicl Science
St. Theresa's College of Cebu
High School Diploma
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