Catherine Aure
Westminster,CA
Summary
Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Includes over 10 years of experience in retail and customer service and 6 years in ABA and Developmental therapy scheduling. Exceptional in management, organizational leadership, and ability to work efficiently in a fast pace environment.
Experienced with team leadership and operational management.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
18
18
years of professional experience
Work History
Scheduling Care Supervisor
CORTICA
2021.03 - Current
- Responsible for staffing clients
- Provides schedule updates for clinical team and clients
- Contacts waitlist clients for updates
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Scheduled Assessments for new clients
- Developed training materials, facilitating onboarding for new staff members.
- Participates in weekly CCM meetings with the Clinical Team
- In charge of training new ABA schedulers
- Maintains effective communication with team mates
- Handles short term and long term schedule changes
- Resolves Salesforce tickets
- Have 8 Direct Reports
- Audits and manages waitlist for all therapies
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on operational procedures and best practices.
- Conducted performance evaluations, providing constructive feedback to enhance team development.
Store Manager
Shop Reflection Inc.
2011.05 - 2021.07
- Responsible for training and managing employees
- Provides schedule on a weekly basis
- Handles shipment and corporate paperwork
- Responsible for delegating chores on a daily basis
- Participates in physical inventory
- In charge of interviewing and hiring employees
- Attended business conventions for merchandise
- Maintains effective communication with employees and customers
- Reviews employee performances
Scheduling Coordinator
Autism Learning Partners
2019.05 - 2021.03
- Responsible for staffing clients
- Provides schedule updates for clinical team and clients
- Handles coverages and cancellations
- Contacts waitlist clients for updates
- Participates in weekly meetings with the Clinical Team
- In charge of training new schedulers
- Answers emails in a timely manner
- Attended Clinic meetings once a week
- Handles long term and short term schedule changes
- Maintains effective communication with team mates
- Reviews BI optimization goals monthly
- Optimizes clients with full auth hours
Key Holder
Cinderella II
2010.03 - 2010.09
- Responsible for opening and closing shifts
- Participated in physical inventory
- Handled visuals for the store
- Responsible for cashier and customer needs
- Handled and deposited money in the
Assistant Manager
Forever 21
2007.10 - 2010.02
- Provided customer service on the floor
- Helped out on Visual Merchandising
- Provided training for new employees
- Worked on shipment in the morning shifts
- Responsible for monitoring money at the end of a shift
- Cashier and Phone responsibilities
Education
Nursing
Mount San Jacinto College
Temecula, CA05.2011
General Education
Santa Ana College
Santa Ana, CA05.2007
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Orange High School
Orange, CA06.2005
Skills
- Customer service
- Staff development
- Schedule development
- Priority management
- Policy and procedure development
- Performance management
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Staff management
- Bilingual; English and Tagalog
- Training and mentoring
- Complex Problem-solving
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Scheduling Care Supervisor
CORTICA
2021.03 - Current
Scheduling Coordinator
Autism Learning Partners
2019.05 - 2021.03
Store Manager
Shop Reflection Inc.
2011.05 - 2021.07
Key Holder
Cinderella II
2010.03 - 2010.09
Assistant Manager
Forever 21
2007.10 - 2010.02
General Education
Santa Ana College
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Orange High School
Nursing
Mount San Jacinto College