Catherine Ayres

• Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs and work with supportive living and long-term care residents
• Manage complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes for 90 residents.
• Community Outreach with strong community relationships in 7 counties of: Knox, Mercer, Rock Island, Peoria, Fulton, Whiteside, and Adams.
• Happy to discuss my role and work experience gained from working with these populations.
• Created customized care plans, working with each resident, facility staff and families to assess and meet individual needs.
• Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
• Communicated with healthcare providers to facilitate continuity of care.
• Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.

• Encouraged team approach to each of the 5 employees managed and advocated for buy-in from each team member through encouragement and education
• Grant Writer- successful application for 7 federal/state grants- oversee day-to-day operations, generate grant reports, manage budgets
• Led a team of 5 service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
• Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
• Implemented quarterly and as needed training programs for staff development, enhancing skills and knowledge for improved overall performance.
• Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
• Launched targeted marketing campaigns that increased brand awareness, for attracting new clients and retaining existing ones.
• Optimized scheduling practices to ensure adequate staffing levels during peak times for seamless customer support.
• Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Assessed customer service trends and evaluated complaints to determine areas of needed improvement
• Described product and service details to customers to provide information on benefits and advantages of the grant program of interest
• Evaluated interactions between associates and customers to assess personnel performance.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Provided leadership, guidance and support to staff members.
• Collaborated with community members to develop and implement service initiatives.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Analyzed trends and data to inform decision-making and program development.
• Participated in community events to promote services and engage with public.
• Partnered with local organizations to expand access to social and community services.
• Utilized grant writing skills to secure additional program funding.
• Researched best practices and developed strategies to improve program outcomes.
• Monitored program performance and outcomes for successful delivery of services.

• Identified health care needs of members after transition from hospital or medical provider office
• Provided clarification regarding insurance plan
• Identified resources and assisted with community linkage
• Telephone, Home, and SLP motivational interviewing, with education on current disease status, and explored areas for self-improvement, and provided resources specific to the member to help ensure best medical health and behavioral health outcomes for 100+ residents of home or long-term care
• Medicare and Medicaid compliance
• Medical coding as needed.

• Assignment- Springfield Memorial Medical Center, Springfield, IL
• RN Circulator General/Urology/Surgery/DaVinci Robotic
• Happy to discuss nurse tasks and services provided during surgery assignment at facility

• Assignment- Bronx Lebanon Hospital, Bronx, NY - 3 months. Offered permanent position after completing assignment
• RN Circulator of 4 surgery type: General Medical Surgical, Orthopedic, Urology, Gynecology
• Adapted quickly to new environments, swiftly becoming familiar with facility-specific workflows and practices while maintaining a high level of performance.
• Maintained high-quality patient care standards by adhering to facility protocols, policies, and procedures.
• Demonstrated flexibility and adaptability in adjusting to varying acuity levels within diverse units while maintaining consistent attention to detail.
• Contributed to positive work environment by fostering strong relationships with fellow staff members and interdisciplinary teams.

Circulator or scrub nurse responsibilities for 4 types of surgery: General Surgery, Orthopedic Surgery, Neurology Surgery, DaVinci Robotic Surgery

• Call Rotation weekly including weekend and holiday rotation
• Supported patient emotional well-being offering compassionate care and empathetic communication throughout their surgical experience
• Maintained aseptic environments through proper sterilization techniques and equipment handling
• Optimized efficiency within the operating room by managing supplies inventory and maintaining appropriate stocking levels
• Reduced surgery complications by providing effective perioperative care to patients.
• Contributed to successful surgeries with efficient preparation
• Collaborated with interdisciplinary teams for comprehensive patient care before, during, and after surgeries.
• Prevented postoperative infections through diligent wound care and dressings as needed.
• Provided thorough handoff reports to enhance continuity of care between shifts and departments
• Participated in ongoing education opportunities to expand knowledge of current best practices in RN Circulator roles
• Facilitated seamless transitions from preoperative to post-anesthesia recovery units by communicating effectively with other healthcare professionals
• Consistently demonstrated compliance with all relevant regulatory standards, including HIPAA, OSHA, and infection prevention protocols
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches