Catherine Baez
2846 Grasmere View Parkway,FL
Summary
Reliable leader demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed the expectations of the Quality Assurance Specialist role with Camelot Community Care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Program Operations
Children's Home Society Of Florida
Sanford, FL
2020.01 - 2022.02
- Provided leadership and oversight to the Children's Home Society Child Welfare Business line in Seminole County including Dependency, CARE, and CINFINS.
- Managed each program's contract by monitoring performance measures to ensure compliance with contract terms and specified time frames established by DCF and the Lead Agency.
- Ensured program compliance with organizational policies as well as state and federal regulations related to each program operations.
- Monitored discretionary purchases (P-Cards) and submitted monthly Client Financial Assistance reports and invoices to the Lead Agency.
- Reviewed Program Budgets through AdaptiveInsights.com to ensure break even or surplus.
- Completed candidate selection through ICIMS, interviews, and hiring.
- Addressed concerns with customers and clients to resolved escalated issues and maintain excellent customer service.
Dependency Program Director
Children's Home Society
Sanford, FL
2015.05 - 2020.02
- Provided ongoing direction and leadership to Dependency Case Management Program in Seminole county.
- Attended required management meetings and staffings where director level decisions were made or where additional managerial support was needed.
- Facilitated Staffing of Condition of Return/Reunification's, Change of Placements, and Case Closures.
- Instrumental in the implementation of procedures to reduce the number if children under supervision and children in license care.
- Implementation of processes to comply with Contract Measures/ FL Statue, Court, and other agency requirements.
- Coordinated meetings with Human Resources/Talent to address concerns with Team Members.
Quality Management Manager
Children's Home Society Of Florida
Sanford, FL
2014.11 - 2015.05
- Provided oversight for child safety and contract measures established by DCF/ and the Lead Agency Embrace Families.
- Assisted senior management with the Dependency Case Management programs through the development of training and the implementation of Quality Management processes.
- Conducted case file reviews, documentation of finding, and recommendations for Case Management.
- Developed and monitored internal and external performance improvement plans.
- Reviewed and presented new policies and procedures during monthly Case Management meetings.
Dependency Case Manager Supervisor
Children's Home Society Of Florida
Kissimmee, Orlando, And Sanford, FL
2010.06 - 2014.11
- Responsible for the management of the daily operations and performance of a Dependency Case Manager unit e.g. identifying and assessing the needs of our families with the ultimate goal of achieving permanency.
- Supervised and support to case managers to coordinated service delivery to meet client needs.
- Worked diligently for the safety and permanency of the children and attainment of specific performance standards and outcomes.
Dependency Case Manager/Lead
Children's Home Society Of Florida
Kissimmee, FL
2004.11 - 2009.12
- Provided direct case management services to children, and their families ensuring they receive services appropriate to their needs.
- Completed assessments and case planning.
- Completed Home Studies, Court reports, and recommendations.
- Completed Home Visits and documentation.
- Referred clients to identified services and monitored progress.
- Transported clients to services and Court hearing.
- Collaborated with foster parents, primary caregivers, court appointed guardians and other appropriate professionals.
Education
Bachelor of Arts - General Studies & Psychology
Louisiana Tech University
Ruston, LASkills
- Operations Management
- Policy Implementation
- Contract Management
- Cost Management
- Supervision & Leadership
- Team Development
- Quality Assurance
- Performance and Outcomes Oriented
- Relationship Building
- Self Started and Independent
- Proficient in Excel, Word, Power Point, Adaptive Insights, and ICIMS
- Leading Teams and Programs Remotely
- Bilingual in English and Spanish
Accomplishments
- 2018 Key Leader Award Recipient from State Lead Agency
- 2003 Supervisor of the Year Tri County
Certification
Florida Certification Board
Professional Child Welfare Supervisor Certification
CWCM.0003647-SUP
In Renewal
Timeline
Director of Program Operations
Children's Home Society Of Florida
2020.01 - 2022.02
Dependency Program Director
Children's Home Society
2015.05 - 2020.02
Quality Management Manager
Children's Home Society Of Florida
2014.11 - 2015.05
Dependency Case Manager Supervisor
Children's Home Society Of Florida
2010.06 - 2014.11
Dependency Case Manager/Lead
Children's Home Society Of Florida
2004.11 - 2009.12
Bachelor of Arts - General Studies & Psychology
Louisiana Tech University
Florida Certification Board
Professional Child Welfare Supervisor Certification
CWCM.0003647-SUP
In Renewal
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