Catherine Baker
PHOENIX,AZ
Summary
Proficient Learning Specialist with a strong background in facilitation techniques and learning management systems. Successfully drove initiatives that increased diverse learner participation, demonstrating a commitment to effective and inclusive training solutions.
Overview
30
30
years of professional experience
5
5
Certifications
Work History
Foster Care Specialist/Learning Specialist
Devereux
Phoenix, Arizona
04.2016 - Current
- Created inclusive learning environments to boost student engagement.
- Drove outreach initiatives that increased participation among diverse learners.
- Facilitated QPR, CPR, and mental health training for staff development.
- Developed training programs aligned with departmental goals, ensuring staff competency.
- Utilized technology to enhance instructional activities across classrooms.
- Collaborated with supervisors and HR to identify staff training needs.
- Coordinated cross-departmental training sessions to promote consistency.
- Maintained comprehensive records of employee attendance and scheduled training sessions.
- Facilitated workshops to enhance employee skills and knowledge retention.
- Assessed training needs through surveys and feedback from employees.
- Organized schedules and logistics for various training events and sessions.
- Provided mentorship and support to new trainers within the organization.
- Coordinated with department heads to ensure that staff was properly trained in job duties.
- Maintained detailed records of employee attendance at all trainings.
- Researched best practices in corporate training techniques and technologies.
- Conducted evaluations of existing training materials to identify areas for improvement.
Supervisor/ Trainer
Southwest Key Program
Phoenix, Arizona
03.2010 - 04.2016
- Supervised daily operations, ensuring team compliance with company policies and standards.
- Mentored staff on best practices in youth engagement and support strategies.
- Developed training materials for program staff and volunteers, improving knowledge retention and engagement.
- Implemented continuous improvement initiatives for training content and delivery methods.
- Advocated for professional development needs of program personnel, resulting in targeted skill enhancement.
- Maintained comprehensive records of completed trainings and evaluations for accountability.
- Identified areas for improvement within organizational management structure, facilitating more streamlined operations.
- Facilitated team meetings focused on goal setting and progress updates.
Supervisor
Catholic Charties
Phoenix, Arizona
05.2006 - 04.2010
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as needed.
- Resolved conflicts and addressed staff concerns to promote workplace harmony.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Officer, Sargent, Lieutenant, Gang Intel
Maricopa County Sheriifs Office
Phoenix, Arizona
10.1995 - 04.2006
- Assisted in maintaining public safety and community relations.
- Prepared detailed reports on incidents and observations to ensure accurate documentation and inform strategic decisions.
- Collaborated with law enforcement agencies on joint operations and investigations.
- Responded to emergency calls and provided support to individuals in crisis.
- Participated in regular meetings with upper management to provide updates on initiative progress and align on future objectives.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Supervised subordinate staff in carrying out daily duties and activities.
- Led training and development programs to enhance team skills and performance.
- Enforced compliance with regulatory standards and company policies.
- Ensured the security and confidentiality of sensitive information.
- Led crisis management efforts to resolve issues promptly and efficiently.
- Represented the organization at external events and conferences.
- Conducted performance evaluations and offered constructive feedback to enhance staff development and operational effectiveness.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
Bachelor of Science - Human Services/Criminal Justice
Wayland Baptist University
Plainview, TX03-2006
Skills
- Trauma-informed care
- Crisis intervention
- Compliance training
- Learning management systems
- Adult learning
- Facilitation techniques
- Assessment
- Documentation skills
- Interdepartmental collaboration
- Effective communication
- Verbal communication
- Relationship building
- Active listening
- Time management
- Professionalism
- Cultural competency
- Learning management systems
- Professionalism
Certification
Certified CPR FA Instructor
Timeline
Foster Care Specialist/Learning Specialist
Devereux
04.2016 - Current
Supervisor/ Trainer
Southwest Key Program
03.2010 - 04.2016
Supervisor
Catholic Charties
05.2006 - 04.2010
Officer, Sargent, Lieutenant, Gang Intel
Maricopa County Sheriifs Office
10.1995 - 04.2006
Bachelor of Science - Human Services/Criminal Justice
Wayland Baptist University