Catherine Barrientos
West Hempstead,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
J.Crew Factory
10.2023 - 01.2024
- Cash handling, helping customers on floor, customer service
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Managed efficient cash register operations.
Retail Associate/Assistant
Primark
11.2022 - 08.2023
- Organizing tables, helping customers finding right product, ringing customers at cash registers
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized resources, records and personnel to accomplish aggressive targets.
Order Fulfillment
The Closeout Connection
05.2021 - 07.2022
- Order fulfillment, packaging items, customer service handling
- Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
- Improved order fulfillment rates by implementing more efficient warehouse management systems.
- Managed order fulfillment and organization of online and promotional package orders.
- Contributed to increased customer satisfaction by providing timely and accurate order fulfillment.
E-Commerce Manager/front Desk Receptionist
The Closeout Connection
05.2021 - 07.2022
- Managing Instagram Shop online, using spreadsheet on computer, managing website
- Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
Camp Counselor/ Assistant
Hillel Day Camp
06.2020 - 08.2021
- Taking care of child of special needs, accompanying them to everyday activities, helping teacher with any additional needs of help
- Collected various reports and information regarding client's business by interviewing, shadowing, and analyzing reports.
- Organized college visits, job shadowing experiences, and guest speaker events to expose students to various post-secondary options.
- Developed leadership skills by shadowing store managers and contributing to daily decision-making processes.
- Organized career exploration activities such as informational interviews or job shadowing experiences to expose clients to various industries and occupations within their capabilities.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
Front Desk Receptionist
Lawrence Country Club
06.2019 - 09.2020
- Answering phones, processing memberships, greeting customers, faxing, copying, and scanning documents
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Receptionist
Nassau Indoor Tennis
09.2018 - 05.2020
- Answering phones for booking courts, handling payments, greeting customers, making bookings
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Phone Girl
The Pizza Place
10.2019 - 03.2020
- Answering phones, taking orders over phone with credit cards, being hostess on weekends, preparing drinks and setting up tables
- Supported customers by managing many calls per day efficiently while maintaining professionalism and upbeat tone.
- Properly directed inbound calls in phone queues to improve call flow by 70%.
- Assisted over 10 customers daily by answering questions and transferring to appropriate departments.
Cashier
Carlos and Gabby's
02.2019 - 12.2019
- Taking people's orders on computer, cleaning tables, preparing orders for food pickup
- Lifted up to 15 pounds at once and used forklift to move heavier loads.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate's degree - Liberal Arts & Sciences
Nassau Community College
Uniondale, NY12.2024
High School Diploma -
Lawrence High School
Cedarhurst, NY06.2021
Skills
- Customer service
- Host/Hostess
- Front Desk
- Packaging
- E-Commerce
- Order Fulfillment
- Toddler Care
- Childcare
- QuickBooks
- Communication skills
- Filing
- Organizational skills
- Phone etiquette
- Office experience
- POS
- Cash handling
- Cash register
- Order fulfillment
- English
- Computer skills
- Bilingual
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Driver's License
Personal Information
Relocation: Nassau County, NY
Timeline
Seasonal Sales Associate
J.Crew Factory
10.2023 - 01.2024
Retail Associate/Assistant
Primark
11.2022 - 08.2023
Order Fulfillment
The Closeout Connection
05.2021 - 07.2022
E-Commerce Manager/front Desk Receptionist
The Closeout Connection
05.2021 - 07.2022
Camp Counselor/ Assistant
Hillel Day Camp
06.2020 - 08.2021
Phone Girl
The Pizza Place
10.2019 - 03.2020
Front Desk Receptionist
Lawrence Country Club
06.2019 - 09.2020
Cashier
Carlos and Gabby's
02.2019 - 12.2019
Receptionist
Nassau Indoor Tennis
09.2018 - 05.2020
Associate's degree - Liberal Arts & Sciences
Nassau Community College
High School Diploma -
Lawrence High School
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