Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Catherine Battaglia, PMP

Lakewood,CO

Summary

Experienced and polished Project Manager with a proven track record of cultivating strong and lasting relationships with clients and colleagues. Dedicated to enhancing client engagement, satisfaction metrics, and revenue growth. Adept at solving complex problems, developing strategic plans, executing communication campaigns, identifying necessary resources, leading meetings, managing tasks, tracking deliverables, and organizing work streams independently. Known for effective communication skills, problem-solving abilities, and leadership qualities.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Quality Assurance Officer

Popular Bank
2023 - Current
  • Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
  • Established comprehensive documentation systems to maintain records of all test results, audits, and inspections.
  • Monitored activities and supporting systems to meet compliance regulations.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.

Project Manager/Relationship Manager

Computershare Loan Services
2015 - 2023
  • Managed client projects from solution design through testing and deployment while overseeing all communications and strategies related to operations, compliance, technology, third party vendors and accounting
  • Effectively managed multiple projects simultaneously and delivered on associated project deadlines, demonstrating ability to respond quickly and effectively to time-sensitive matters
  • Led technology initiatives and partnered with stakeholders to drive efficiencies and change within the organization
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data, including preparing internal and regulatory financial reports, balance sheets, and income statements
  • Hosted all client calls, executive meetings, business reviews, on site audits, training sessions and client events
  • Worked respectfully, transparently and effectively with colleagues across all levels of the organization

Client Relations Relationship Manager

Computershare Loan Services
2012 - 2015
  • Managed entire relationship with clients, proactively managing client expectations to increase loan performance and minimize portfolio loss
  • Served as the first level escalation point of contact, resolving problems with high profile customers to maintain relationships and increase return customer base
  • Collaborated with senior management to implement continuous improvement and ensure company goals aligned with client outcomes
  • Ensured all systems, reporting, access and strategies were accurately implemented during the client onboarding process

Audit & Training Supervisor

LAMCO
2011 - 2012
  • Managed Confirmation/Redemption teams, assisting with daily reporting, productivity, decision making, and departmental process improvement
  • Created the audit review process and file review documentation materials, improving consistency and efficiency
  • Developed and implemented a comprehensive audit and training program to ensure compliance with industry regulations and standards
  • Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities

Asset Manager

LAMCO
2009 - 2011
  • Managed a large portfolio of REO properties for one of the nation's largest banking institutions in the Financial Services market
  • Handled the property preservation process and established the budget for each asset
  • Acted as a liaison for all third-party vendors including contractors, realtors, title companies, attorneys, city officials, and bank officers
  • Oversaw REO sales process including offer negotiations, closing dates, disclosures, and complete contract packages for settlement, offer and repair approvals
  • Conducted due diligence checks on investment opportunities and determined rates of return and risks to clients
  • Developed and implemented investment strategies to optimize asset performance and maximize return on investment

Loss Mitigation Negotiator

Computershare Loan Services
2006 - 2008
  • Designed resolutions, facilitated negotiation between borrowers and third parties, and analyzed risk potential to obtain ideal loans and mitigate loss for the investor
  • Controlled loss by assessing risk, conducting system analysis, and recommending appropriate policy solutions
  • Consistently met company and personal goals while adhering to regulatory requirements

Education

Bachelor of Arts - Fine Arts

University of Colorado

Project Management Certificate -

Cornell University
04.2023

Skills

  • Project Management
  • Process Analysis & Improvements
  • Quality assurance processes
  • Contract Management
  • Work Planning and Prioritization
  • Stakeholder Communications
  • Cross-Functional Collaboration
  • Validation Protocols
  • Team Development
  • Client Engagement
  • Issue Resolution

Affiliations

  • Project Management Institute, Member
  • Kappa Kappa Gamma

Certification

Project Management Professional, Project Management Institute

Timeline

Quality Assurance Officer

Popular Bank
2023 - Current

Project Manager/Relationship Manager

Computershare Loan Services
2015 - 2023

Client Relations Relationship Manager

Computershare Loan Services
2012 - 2015

Audit & Training Supervisor

LAMCO
2011 - 2012

Asset Manager

LAMCO
2009 - 2011

Loss Mitigation Negotiator

Computershare Loan Services
2006 - 2008

Bachelor of Arts - Fine Arts

University of Colorado

Project Management Certificate -

Cornell University

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Catherine Battaglia, PMP