Gardening
Catherine Beagen
Richmondville,NY
Summary
I would like to utilize my skills, which I feel are underrated and underused in my current job, and to further myself and my skills in a role of a medical office administrator/coordinator. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Language
Work History
Permitted Optician/Front Office Manager
Village Eye Care, Inc, Your Vision Source
02.2019 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Spearheaded staff training initiatives to ensure team members stayed up-to-date on industry trends, products, and best practices.
- Performed basic vision testing for new patients.
- Aided in selection of eyeglass frames based on customer preferences.
Clinical Support Secretary
Cobleskill Regional Hospital
11.2014 - 08.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Medical Assistant
Bruce L. Russell M.D. Family Practice
05.2009 - 07.2017
Assistant Office Manager
Richmondville Family Dental
07.2014 - 08.2014
Dental Assistant
Richmondville Family Dental
10.2011 - 05.2014
Education
High School Diploma -
Cobleskill Richmondville central school
Warnerville, NY01.2002
Graduate Practical Nurse -
Capital Region Career and Technical School
Albany, NY01.2002
Skills
- Customer Service
- Insurance Verification
- Optical Measurements
- Computer Skills
- Insurance Billing
- Repairing Glasses
- Eye Health Assessment
- Attention to Detail
- Quality Control
- Patient History Documentation
- Appointment Scheduling
- Data Verification
- Insurance approvals
- Administrative Functions
- MS Office
- Supply and Equipment Ordering
Middle Initial
M.
References
References are available on request.
Crafting, Gardening, Farming,
Passionate about our small family farm and having a balanced work/home life
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Weave Training -
- Epic EHR
Interests
Farming
Hiking
Crafting
Family
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Permitted Optician/Front Office Manager
Village Eye Care, Inc, Your Vision Source
02.2019 - Current
Clinical Support Secretary
Cobleskill Regional Hospital
11.2014 - 08.2018
Assistant Office Manager
Richmondville Family Dental
07.2014 - 08.2014
Dental Assistant
Richmondville Family Dental
10.2011 - 05.2014
Medical Assistant
Bruce L. Russell M.D. Family Practice
05.2009 - 07.2017
High School Diploma -
Cobleskill Richmondville central school
Graduate Practical Nurse -
Capital Region Career and Technical School
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