Catherine Wood

Hired as Garden Associate part time, was recognized as High Potential associate promoted to Full time Pro account sales associates (PASA). PASA's are primarily responsible for developing one-on-one relationships with and selling products to industrial, commercial, and other professional customers. This has been
achieved by remaining logical, efficient, orderly, detail-oriented, and accurate. This role also involves extensive training and development for diversity and inclusion, business communications and customer service training.

Home Depot essential skills:

• Forklift Certified
• Electric Ladder Certified
• OP Certified
• Reach Truck Certified
• Portable Loading Dock Certified
• Successfully completed Associate Advanced Development (HYPO)
• Backup Cashier Certified

Essential duties:

• Working closely with other associates and vendors contributes highly to overall customer experience and satisfaction in this role.
• Customer Service Experience
• Effectively communicating both verbal and written
• Managing orders to ensure customer satisfaction to increase loyalty to the company is an everyday occurrence, which involves keeping track of special-order products, setting delivery dates, and resolving any issues that may arise promptly.
• Working closely with vendors is required on a day-to-day basis to ensure customers are receiving the correct product needed for their projects.
• Resolving conflicts and negotiating agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings.
• Experience interpreting and applying industry laws and standards set by the State of California for energy efficiency. Example: Title 24 in California regulations.

Essential duties:
• Consulting with customers to assess needs and propose optimal solutions.
• Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Delivering exceptional customer service to every customer by leveraging knowledge of the industry, rules and laws and creating welcoming, positive experiences.
•Updating account information to maintain customer records.
•Oversea business budget planning and administration, accounting functions, purchasing, and monthly payroll to handle my financial needs.
•Preparing bank deposits and handling business sales, returns, and transactions.
•Developing and implementing marketing strategies to generate new customers and increase sales and profit margins.
•Responsible for handling all the daily revenue and sales transitions.
•Responsible for managing taxes, budgets, filing and contracts for business.
•Processes and tracks accounts receivable and processes account payable including invoicing, refunds, and customer account management.
•Contact and follow up with various customers for appointments through phone or via email.
•Coordinating daily news information.
•Editing news articles, and page layout creations.
•Creating digital image files for use in digital and traditional printing methods.
•Computer Proficiency and Knowledge of various computer software applications such as Microsoft Word, Excel, Outlook, Adobe InDesign, Photoshop, and 3D Issue.