Catherine Bernard
JACKSON,MI
Summary
Award-winning customer service professional with a proven track record in call center operations. Consistently praised by satisfied customers and ranked top 3 company-wide for high collections. Known for exceeding performance goals.
Overview
7
7
years of professional experience
Work History
Solar Specialist
Acro Energy
Salida, CA
04.2012 - 11.2012
- Inside Sales Handle incoming calls from Customers inquiring about Solar and qualify as sales leads for Outside Sales Consultants. Input customers in Salesforce. Manage and track a large volume of incoming internet and phone leads in Salesforce.
Lead- Collection Rep 2
Comcast Cable
Livermore, CA
02.2009 - 04.2012
- Areas of experience include conflict resolution, negotiation, proven ability to handle difficult customer interactions with tact and proficiency, meet collection department goals and objectives. Detailed oriented with strong problem-solving, professional communication, interpersonal and teamwork skills. Coaching team as needed, team lead responsibilities.
Inside Sales Support
Fastenal
Tracy, CA
09.2008 - 02.2009
- Provide customer service for counter sales and telephone support, Stock and order inventory, shipping and receiving, and local deliveries.
Administrative Assistant Office Manager
Fox Tow Inc.
Turlock, CA
01.2006 - 06.2007
- Provide administrative support by preparing reports & handling information requests. Do Clerical functions such as correspondence, arranging conference calls, and scheduling meetings.
Education
Physical Therapy Assistant - undefined
Carrington College
03.2016
Medical Assistant Diploma - undefined
Maric College Modesto
08.2004
Skills
- Medical Documentation
- Clinical lab Procedures
- Salesforce
- Administrative Procedures
- CPR Course Completion
- Typing 50 WPM
- Injections
- Sterilization Techniques
- Billing/ Collections
- Phlebotomy
- Hematology & Blood chemistry
- Data Entry
- ICD 9 & CPT coding
- Insurance billing
- Open CC & EFT Batches
Timeline
Solar Specialist
Acro Energy
04.2012 - 11.2012
Lead- Collection Rep 2
Comcast Cable
02.2009 - 04.2012
Inside Sales Support
Fastenal
09.2008 - 02.2009
Administrative Assistant Office Manager
Fox Tow Inc.
01.2006 - 06.2007
Physical Therapy Assistant - undefined
Carrington College
Medical Assistant Diploma - undefined
Maric College Modesto