Catherine Blackburn
Stephenville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Director
Visiting Angels Living Assistance Services
02.2022 - Current
- Initiated same-day contact with prospective clients through various channels.
- Organize and record applicant data within the recruiting platform.
- Schedule and conduct at-home assessments for qualified client leads promptly
- Coordinate and facilitate client meetings and schedules, ensuring service needs are met in accordance with the current ISP (Individual Service Plan)
- Conduct supervisory visits in clients’ homes, ensuring services align with the ISP and collecting feedback on caregiver performance
- Maintain client files and documentation in compliance with licensing and company policies, including
- Care Notes, reports, contracts, ISPs, and Service Agreements
- Resolve client complaints, concerns, and incidents independently, demonstrating sound judgment and ensuring continuous service
- Participate in caregiver performance reviews and administer disciplinary actions as per agency policy
- Prepare and submit managerial reports on a weekly and monthly basis
- Maintain confidentiality of all information pertaining to employees and clients
- Participate in on-call evening and weekend duties as scheduled by the Administrator
- Support and advocate for organizational changes and improvements.
Fraud Agent CSR
TTEC
10.2020 - 02.2022
- Assisted clients with verification and authenticity issues to combat fraud
- Managed customer inquiries related to unemployment prepaid cards
- Maintained up-to-date knowledge of customer accounts and their statuses.
Personal Loan Specialist Sr
OneMain Financial Services
03.2017 - 08.2020
- Assessed and processed credit applications for personal and secured loans
- Verified customer financial information and credit bureau reports
- Collected on delinquent accounts and managed borrower assistance
- Prepared title applications and county fees to secure liens on auto loans.
Front Desk Clerk
La Quinta Inns & Suites
08.2016 - 03.2017
- Checked in customers and provided directions to their rooms using computer systems
- Informed guests of on-site amenities and important information
- Handled and resolved guest complaints and invoiced for services
- Communicated with guests to understand their needs and deliver optimal service.
Grocery Manager
United Supermarkets
03.2014 - 01.2015
- Oversaw total store functions in the absence of General Manager and Store
- Operations Manager
- Maintained backroom cleanliness and supervised night crew and departments (dairy, frozen, beer, and wine)
- Ensured proper merchandising, stock levels, and adherence to sales goals and labor percentages.
Service Manager
United Supermarkets
06.2011 - 03.2014
- Managed front-end store operations to meet customer needs and sales goals
- Worked closely with management to ensure smooth store operations
- Supervised and coached over 100 employees, preparing annual performance reviews.
Assistant Service Manager
United Supermarkets
11.2008 - 06.2011
- Assisted the service manager with front-end store operations and employee management
- Participated in employee interviews, orientations, and training
- Assisted with writing and presenting annual performance reviews.
Bookkeeper
United Supermarkets
03.2004 - 10.2008
- Performed morning and evening store balancing and maintained general ledgers
- Audited accounts monthly and assisted with postal services, vehicle registrations, and Western Union transactions.
Education
Bachelor Of Medical Biology - Physical Therapy
Texas Tech University
Lubbock,TxSkills
- Client and Customer Relationship Management
- Documentation and Compliance
- Supervisory and Leadership Skills
- Problem Solving and Conflict Resolution
- Financial and Credit Assessment
- Team Collaboration and Training
- Employee Orientation
- Interviewing
- Management
Timeline
Director
Visiting Angels Living Assistance Services
02.2022 - Current
Fraud Agent CSR
TTEC
10.2020 - 02.2022
Personal Loan Specialist Sr
OneMain Financial Services
03.2017 - 08.2020
Front Desk Clerk
La Quinta Inns & Suites
08.2016 - 03.2017
Grocery Manager
United Supermarkets
03.2014 - 01.2015
Service Manager
United Supermarkets
06.2011 - 03.2014
Assistant Service Manager
United Supermarkets
11.2008 - 06.2011
Bookkeeper
United Supermarkets
03.2004 - 10.2008
Bachelor Of Medical Biology - Physical Therapy
Texas Tech University
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