Catherine Bossi

• Served as an advocate for foster care youth transitioning into adulthood by helping them access necessary resources.
• Conducted home visits to assess the safety and well-being of children in their homes.
• Advocating for the rights of children within the legal system while representing them in court proceedings.
• Interfaced with local court system, attending court proceedings and working directly with attorneys.

Worked with care team to assess client needs and discuss collaborative treatment efforts.

• Provided case management services to families involved with Child Protective Services.
• Participated in court hearings related to child welfare cases.
• Initiated referrals for additional services such as mental health counseling or substance abuse treatment when needed.
• Built trust and rapport with victims of violent crimes by remaining calm and compassionate in a variety of situations.
• Provided crisis intervention services to families experiencing domestic violence or homelessness.
• Maintained confidentiality through stringent handling of charts and data.
• Attended meetings with school personnel regarding special education issues involving students from low-income households.
• Established behavioral modification goals and assessed progress toward goals.

• Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
• Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
• Assisted in training new flight attendants on international travel procedures and policies.
• Ensured that all passengers had a safe and comfortable journey while adhering to company standards of service excellence.
• Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
• Interacted with foreign airport personnel, customs officials, immigration officers, and other airline staff when necessary.
• Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
• Managed the supply inventory for international flights, ordering additional items as needed.
• Resolved disputes between passengers in a professional manner if needed.
• Responded promptly to medical emergencies onboard the aircraft by providing first aid care or referring passengers to medical professionals at their destination.
• Took measures during unusual conditions to maximize safety of customers and crew.
• Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
• Observed passengers for intoxication or possible threat to safety.
• Conducted pre-flight briefings with the flight crew to ensure all regulations were adhered to.
• Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
• Dealt with mechanical and passenger emergencies according to standards.
• Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
• Monitored passenger behavior and responded appropriately to any disruptive or suspicious activity.
• Administered and coordinated emergency procedures or care, enhancing onboard safety.
• Participated in pre-flight briefings to discuss flight details, weather and service plans.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Recognized by management for providing exceptional customer service.
• Managed medical emergencies during flight by coordinating with medical professionals on the ground or onboard the plane as needed.
• Provided customer service support for passengers including resolving issues related to seating arrangements, baggage handling, lost items.

• Oversaw union meetings and maintained harmonious, nurturing atmosphere among members.
• Evaluated current contracts regularly in order to identify areas that need improvement or renegotiation.
• Collaborated with external legal counsels in order to provide legal advice to union members.
• Provided support and guidance to union committees on a variety of issues related to labor relations.
• Managed employer and union member relations, processed grievances and resolved disagreements.
• Attended grievance hearings as an advocate for employees who had filed complaints against their employer.
• Served as a mediator between management and employees when conflicts arose.
• Researched applicable labor laws and regulations in order to advise union members accordingly.
• Represented the company in industry events, conferences, and public engagements.
• Directed day-to-day affairs of union to achieve overall mission within workplace.
• Advocated for the rights of union members through meetings with local, state, and federal legislators.
• Represented the interests of the union membership at various conferences and conventions.
• Monitored changes in legislation that may impact the rights of workers so that appropriate action can be taken by the Union President if needed.

• Reviewed operational and financial reports to meet station goals and objectives.
• Recruited, trained, supervised, evaluated, coached and disciplined staff members.
• Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
• Monitored employee attendance records and ensured shift coverage for 24-hour operations.
• Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
• Developed successful team-building initiatives to motivate team members.
• Resolved customer complaints in a timely manner while providing excellent customer service skills.
• Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.