Catherine Bossi
Decatur,IL
Summary
Helpful Flight Attendant dedicated to safety and customer service. Offers assistance with personable attitude to make flights enjoyable. Knowledgeable and polished with strong interpersonal skills. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
43
43
years of professional experience
1
1
Certification
Work History
International Flight Attendant/Cabin Service Direc
Usairways/American Airlines
09.1983 - 04.2022
- Ensured safety and comfort of customers onboard aircraft.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Answered passenger questions and provided solutions to issues arising during flights.
- Responded to passenger emergencies to provide first aid.
- Advised passengers of flight regulations to maximize safety and security.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Resolved passenger conflicts and medical emergencies during flights.
- Completed pre-flight safety checks to reinforce passenger safety.
- Delivered food and beverage service, reading material and other in-flight services.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Assisted passengers with storing luggage and helped locate seating.
- Used excellent customer service skills in addressing passengers' needs.
- Answered passengers' questions about flight, aircraft and destination.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Legislative Affairs
American Airlines,
05.2000 - 05.2021
- Greeted visitors entering office and asked questions to ascertain how to provide assistance.
- Advanced organization's legislative and political agenda through advocacy initiatives.
- Handled complex scheduling for appointments, court appearances and depositions for busy litigation firm.
- Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
- Conducted legislative research on wide range of topics.
- Attended legislative and regulatory hearings to report information.
- Attended meetings with personnel, took elaborate notes and disseminated information to stakeholders.
- Offered strategic recommendations for updates to institutional programs and policies, factoring in current political climate and trends.
Case Manager
Casa Crt Appointed Spcl Advoc
06.2010 - 06.2016
- Conducted community workshops to promote different programs and educate public on available services.
- Conducted outreach activities to engage local stakeholders in programs.
- Implemented strategies to increase public awareness of social and community service programs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assessed community needs and identified resources for social and community service programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Union President
Association Of Flight Attendants AFA
04.2005 - 04.2014
- Spearheaded development and implementation of distributed organizational structure to increase efficiency.
- Collaborated with union members to build diverse and inclusive board of representatives highly engaged and willing to negotiate to improve workplace.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Led operational team in development, rollout, and management of new product lines.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Cultivated strong and transparent relationship with workplace to promote open communication about problematic issues against stated milestones and goals.
- Presided over union meetings and promoted agendas with transparent information for union workers.
- Facilitated communication between departmental teams and stakeholders to build consensus.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Station Manager
USAirways And American Airlines
10.1979 - 10.1983
- Assessed expected technical challenges and developed proactive solutions.
- Developed budgets for programming and broadcasting activities and monitored expenditures to remain within budgetary limits using [Software].
- Participated in program acquisition by recommending suitable programs for purchase.
- Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Education
No Degree - Law (Pre-Law)
Concord Law School
Los Angeles, CAAssociate of Arts - Psychology
Miracosta College
Oceanside, CABachelor of Arts - Legal Studies
Kaplan University
Davenport, IA05.2005
Skills
- Speech Clarity
- Safety Demonstrations
- Emergency Response
- Safety Regulation Compliance
- Public Speaking
- Complex Problem-Solving
- Social Perceptiveness
- Issue Resolution
- Direct Passengers
- Relationship Management
- Fire Extinguishers
- Emergency Care
- Crew Resource Management
- Food and Beverage Service
- International Regulations
- Government Regulations
- FAA Regulations
- Administer First Aid
- Hospitality Service Expertise
- Verbal and Written Communication
- Flight Crew Coordination
Accomplishments
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Successfully calmed passengers during a turbulent storm in 2008 while en route to Chicago.
- Supervised team of 14 staff members.
Certification
- Certified [Job Title], American Airlines - FAA Certification
- Licensed [Job Title] - [Timeframe]
Timeline
Case Manager
Casa Crt Appointed Spcl Advoc
06.2010 - 06.2016
Union President
Association Of Flight Attendants AFA
04.2005 - 04.2014
Legislative Affairs
American Airlines,
05.2000 - 05.2021
International Flight Attendant/Cabin Service Direc
Usairways/American Airlines
09.1983 - 04.2022
Station Manager
USAirways And American Airlines
10.1979 - 10.1983
No Degree - Law (Pre-Law)
Concord Law School
Associate of Arts - Psychology
Miracosta College
Bachelor of Arts - Legal Studies
Kaplan University
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