Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Bowman

Marshall,VA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

26
26
years of professional experience

Work History

Assistant Store Manager

The Fun Shop Inc
06.2006 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Manager/Owner/Operator

The Middleburg Plaza Cleaner
08.1997 - 01.2006
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Onboarded new employees with training and new hire documentation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.

Education

High School Diploma -

Fauquier High School
Warrenton, VA
06.1987

Skills

  • Pivot Tables
  • Google Drive
  • Staff Management
  • Goals and Performance
  • Issue Resolution
  • Sales Strategies
  • Product and Service Sales
  • Sales Expertise
  • POS Systems Operations
  • Order Management
  • Staff Supervision
  • Customer Service
  • Stock Rotation
  • Customer Relations
  • Customer Experience
  • Store Opening and Closing
  • Retail Operations
  • Inventory Control
  • Coaching and Mentoring
  • New Hire Training
  • Pricing and Markdowns
  • Inventory Counting
  • Cash Auditing
  • Verbal and Written Communication
  • Hiring and Training
  • Customer Service Management
  • Answering Customer Questions
  • Retail Effectiveness
  • Customer Inquiry Response
  • Billing

Timeline

Assistant Store Manager

The Fun Shop Inc
06.2006 - Current

Manager/Owner/Operator

The Middleburg Plaza Cleaner
08.1997 - 01.2006

High School Diploma -

Fauquier High School
Catherine Bowman