Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Catherine Brannon

Bradenton,FL

Overview

34
34
years of professional experience

Work History

Concierge Representative

Freedom Village Continuing Care Retirement Living
Bradenton, FL
07.2020 - Current
  • Provided concierge services such as making restaurant reservations, arranging transportation, booking tickets for shows or other events.
  • Trained new concierge staff on best practices and hotel policies.
  • Managed guest check-ins and check-outs, ensuring a seamless experience.
  • Offered advice on restaurants, nightlife spots, shopping areas, cultural sites, parks.
  • Coordinated with housekeeping staff to ensure rooms were cleaned properly and all amenities were stocked according to standards.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Entered work orders for housekeeping, pest control and maintenance issues.
  • Ensured guest satisfaction by providing prompt solutions to any complaints or issues that arose during their stay.
  • Arranged airport transfers and local transportation for guests.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Acted as a liaison between hotel management and guests to address special needs or concerns.
  • Ensured safekeeping of packages and deliveries for guests.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built and maintained productive relationships with employees.
  • Provided assistance with mail delivery or faxing documents when needed.
  • Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
  • Took reservations from patrons by phone or online.

Senior Planning Analyst

Kontoor Brands/VFJeanswear/VF Corporation
Greensboro, NC
01.1991 - 03.2020
  • Improved profits by streamlining shipping and delivery procedures.
  • Reviewed reports from other departments regarding their progress against established goals and objectives.
  • Coordinated with suppliers to ensure timely delivery of goods.
  • Identified trends in data sets to assist in strategic planning decisions.
  • Collaborated with senior leadership on initiatives related to organizational goals and objectives.
  • Coordinated with cross-functional teams to ensure that all relevant information was considered when making decisions.
  • Provided technical guidance and support in developing new strategies or policies related to resource management.
  • Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
  • Teamed with freight forwarder to verify correct times and reduce delayed or early bookings.
  • Exceeded specific team goals, partnering with staff to share and implement best practices.
  • Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
  • Coordinated import and export operations, adhering to tight schedules and deadlines.

Education

Bachelor of Science - Management Science

Kean College
Union, NJ
05-1994

One-Year Intensive Training Certificate - Business Administration

Katharine Gibbs Business School
Piscataway, NJ
06-1987

High School Diploma -

Westfield Sr. High School
Westfield, NJ
06-1984

Skills

  • Concierge software proficiency
  • Exceptional communication
  • Initiative-taking
  • Strong multitasking
  • SAP software
  • Distribution planning
  • Capacity planning
  • Effective decision making
  • Service orientation
  • Training and mentoring
  • Decision-making
  • Superior organization
  • Outstanding customer service
  • Reliable punctuality
  • Proactive attitude
  • Conflict resolution
  • Efficient resourcefulness

Accomplishments

  • Dean's List
  • English Tutor
  • Valedictorian/Business School

Timeline

Concierge Representative

Freedom Village Continuing Care Retirement Living
07.2020 - Current

Senior Planning Analyst

Kontoor Brands/VFJeanswear/VF Corporation
01.1991 - 03.2020

Bachelor of Science - Management Science

Kean College

One-Year Intensive Training Certificate - Business Administration

Katharine Gibbs Business School

High School Diploma -

Westfield Sr. High School

Similar Profiles

CREATE PROFILE
Catherine Brannon