Catherine Brannon
Bradenton,FL
Overview
34
34
years of professional experience
Work History
Concierge Representative
Freedom Village Continuing Care Retirement Living
Bradenton, FL
07.2020 - Current
- Provided concierge services such as making restaurant reservations, arranging transportation, booking tickets for shows or other events.
- Trained new concierge staff on best practices and hotel policies.
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Offered advice on restaurants, nightlife spots, shopping areas, cultural sites, parks.
- Coordinated with housekeeping staff to ensure rooms were cleaned properly and all amenities were stocked according to standards.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Ensured guest satisfaction by providing prompt solutions to any complaints or issues that arose during their stay.
- Arranged airport transfers and local transportation for guests.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Directed incoming calls and messages to appropriate staff or residents.
- Acted as a liaison between hotel management and guests to address special needs or concerns.
- Ensured safekeeping of packages and deliveries for guests.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
- Provided assistance with mail delivery or faxing documents when needed.
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
- Took reservations from patrons by phone or online.
Senior Planning Analyst
Kontoor Brands/VFJeanswear/VF Corporation
Greensboro, NC
01.1991 - 03.2020
- Improved profits by streamlining shipping and delivery procedures.
- Reviewed reports from other departments regarding their progress against established goals and objectives.
- Coordinated with suppliers to ensure timely delivery of goods.
- Identified trends in data sets to assist in strategic planning decisions.
- Collaborated with senior leadership on initiatives related to organizational goals and objectives.
- Coordinated with cross-functional teams to ensure that all relevant information was considered when making decisions.
- Provided technical guidance and support in developing new strategies or policies related to resource management.
- Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
- Teamed with freight forwarder to verify correct times and reduce delayed or early bookings.
- Exceeded specific team goals, partnering with staff to share and implement best practices.
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
Education
Bachelor of Science - Management Science
Kean College
Union, NJ05-1994
One-Year Intensive Training Certificate - Business Administration
Katharine Gibbs Business School
Piscataway, NJ06-1987
High School Diploma -
Westfield Sr. High School
Westfield, NJ06-1984
Skills
- Concierge software proficiency
- Exceptional communication
- Initiative-taking
- Strong multitasking
- SAP software
- Distribution planning
- Capacity planning
- Effective decision making
- Service orientation
- Training and mentoring
- Decision-making
- Superior organization
- Outstanding customer service
- Reliable punctuality
- Proactive attitude
- Conflict resolution
- Efficient resourcefulness
Accomplishments
- Dean's List
- English Tutor
- Valedictorian/Business School
Timeline
Concierge Representative
Freedom Village Continuing Care Retirement Living
07.2020 - Current
Senior Planning Analyst
Kontoor Brands/VFJeanswear/VF Corporation
01.1991 - 03.2020
Bachelor of Science - Management Science
Kean College
One-Year Intensive Training Certificate - Business Administration
Katharine Gibbs Business School
High School Diploma -
Westfield Sr. High School
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