Catherine Bredemeyer

• CDL Exam Scheduler is responsible for coordinating and managing the scheduling of driving examination for both new and existing commercial Drivers License applicants. This role ensures all drivers complete required testing in a timely manner,supporting compliance with FMCSA standards and company policies.
• Coordinate and schedule CDL driving exams for new applications and current drivers needing reexaminations or endorsements.
• Communicate with drivers, trainers, and licensing authorities to confirm exam dates and times.
• Maintain accurate records of scheduled exams, cancellations, and rescheduling activities.
• Provide timely reminders to drivers regarding their upcoming exams.
• Assist drivers with the scheduling process and respond to inquiries related to CDL exams.
• Collaborate with training and compliance teams to ensure all CDL requirements are met.
• Track exam outcomes and follow up on any necessary retesting or additional training.

• Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
• Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
• Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
• Answered over 100 calls a day in the phone que.
• Maintain and update accurate in state databases and filling systems.
• Assist the public with inquiries via, phone, email, and in person.
• Ensure compliance with applicable laws, rules, and policies.
• Support preparation and distribution of official communications, certificates, and documents.
• Monitor workloads, prioritize tasks, and escalate issues to supervisors when necessary.
• Participate in training, process improvement, and cross-functional team initiatives.

Held Three Titles while employed at SIU.

Office Assistant, Office Associate, Office Specialist.

Duties included but not limited to:

• Provide secretarial support to faculty regarding patient and non- patient related matters.
• Keyboard from straight copy routine documents such as dossiers, consults, memoranda, manuscripts for publication and presentation, protocol slides, abstracts, powerpoint presentation, grants, research projects, curriculum vitae, teaching materials, evaluation repots and other miscellaneous reports from machine dictation and written copy.
• Greet visitors, answer phone calls, and relay calls and messages to appropriate staff.
• Proof read documents and correct errors.
• Maintain a record of faculty and principal administrators licensing, license renewal, hospital credentialing, and re-credentialing.
• Prepare contract timesheets for appropriate faculty member review and submits final documents to administration for billing.
• Obtain travel itineraries for yearly review.
• Distribute monthly call schedules.
• Maintain a filling system for each faculty member.
• Control admission of visitors for faculty.
• Schedule appointments for faculty mentoring of student and residents.
• Maintain incoming and outgoing mail.

• Evaluated aging reports to identify members to be included in monthly outbound collection calls.
• Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
• Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
• Implemented proper execution of monthly collection letters and escalation process.
• Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
• Researched portals issues related to non-payment within e-billing vendor portals.
• Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
• Maintained updated records of customer account information to ensure accurate and timely billing processes.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Assisted run samples of products when needed.
• Assisted with documentation in accounting when needed.

• Accelerated cash flow by promptly resolving discrepancies between billed services and paid amounts, involving payer negotiations when necessary.
• Increased accuracy in medical coding by cross-referencing codes with patient records and consulting with healthcare providers when necessary.
• Reduced claim denials by consistently verifying insurance eligibility prior to submitting claims for payment.
• Facilitated clear communication between medical staff and insurance companies, improving understanding of coverage limitations and reducing claim rejections.
• Managed accounts receivable, ensuring timely collection of payments and minimizing outstanding balances.