Catherine Bright

Key Responsibilities:

• Quote Management: Generated and managed health insurance quotes for prospective clients, ensuring accuracy and compliance with company standards.
• Customer Interaction: Served as the first point of contact for customers, addressing inquiries, providing information on health insurance plans, and assisting with the purchasing process.
• Payment Processing: Handled payments for health insurance plans, ensuring secure and efficient transaction processing.
• Marketing Support: Created engaging bio fliers and promotional materials using Canva to support marketing efforts.
• Email Management: Monitored and managed the senior partner's email inbox, prioritizing and responding to messages, and ensuring timely follow-ups.
• Administrative Support: Performed various administrative tasks, including scheduling meetings, maintaining calendars, and organizing files.

Skills and Qualifications:

• Proficient in using Canva and similar graphic design tools.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Experienced in handling confidential information with discretion.
• Proficient in using email management systems and office software.

Key Responsibilities:

• Call Management: Managed multiple phone lines, assisting a high volume of customers daily.
• Class Scheduling: Helped customers find classes that fit their schedules.
• Payment Processing: Processed payments over the phone efficiently and securely.
• Customer Support: Provided exceptional service, addressing inquiries and resolving issues.
• Record Maintenance: Maintained accurate records of customer interactions and transactions.
• Coaching: Coached children aged 18 months to 15 years in gymnastics, focusing on skill development and safety.
• Program Development: Created and implemented age-appropriate training programs.
• Progress Monitoring: Assessed student progress, providing feedback and encouragement.
• Event Organization: Organized and led gymnastics events and performances.
• Content Creation: Wrote the monthly newsletter using Canva and Mailchimp, promoting classes and events.
• Design and Distribution: Designed visually appealing newsletters and managed their timely distribution.

Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage high call volumes.
• Strong organizational skills and attention to detail.
• Experience in secure payment processing.
• Extensive knowledge of gymnastics techniques and training.
• Ability to work effectively with children of various ages and skill levels.
• Certified in first aid and CPR.
• Proficient in Canva and Mailchimp for content creation and marketing.
• Proficient in office software and customer service systems.