Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Other Employment Activities
Award - Omniplex - Suggestions for Chaplains in the Workplace
Timeline
Generic

Catherine Brooks

Woodbridge,VA

Summary

Experienced and Motivated Administrative Specialist Strong, Talented, Dependable Office Support Professional Inactive CONFIDENTIAL Security Clearance -Clean background/

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Known for strong empathy and excellent people skills.

Overview

21
21
years of professional experience

Work History

Contracted Administrative Support

Employment Enterprises (Temporary Solutions Inc.)
07.2021 - 03.2022
  • Administrative support roles, recently supporting Prince William County Tax Administration and Housing and Community Development
  • Accounting Administrative Assistant for Tax Administration, duties included NAICS code lookup/research and insertion into County's proprietary accounting software; assistance with VIN numbers collection and database entry insertion into accounting software
  • Received some training working with business tangible files and assisted with filings of property declarations and tangible taxpayer filings
  • Duties at OHCD (Office of Housing Community Development) included supporting intake of clients at window, determining nature of appointment and receiving documents for dissemination to proper housing agent

HHR Attendant / Customer Support Floor Attendant

Colonial Downs Gaming, LLC
12.2020 - 05.2021
  • Responsible for servicing and building relationships with the guest, paying hand-pay jackpots, exchanging currency, executing player's club signups, and performing minor repairs on HHR machines
  • Provides next-level guest service to internal and external guests
  • Demonstrates #AddLife culture in all interactions with guests and co-workers
  • Responsible for fostering an environment of support and motivation for Team Members
  • Maintains complete confidentiality of company information
  • Punctual to all meetings with a positive attitude and openly participates
  • Ensures compliance with approved procedures
  • Protects company assets by adhering to company policies and all state and regulatory compliance including but not limited to, internal controls, policies and procedures, and responsible gaming
  • Maintains the electronic components, systems, and peripherals of HHR machines; performs preventative maintenance on HHR Machines during down time
  • Ensures gaming devices are operating properly; promptly calls for technical or supervisory assistance when necessary
  • Performs minor repair to slot machines
  • Promotes and issues the players' card and or reprints cards upon request; meets set goals for players' card signups
  • Changes ticket paper and for writes up jackpot forms correctly
  • Must be able to read gaming floor glass and pay table information and be able to recall vital game histories
  • Handles guest relations and minor guest disputes
  • Notifies shift supervisor of irregularities in customers' play
  • Maintains a clean and safe environment and performs all job duties in a safe and responsible manner
  • Acts in the capacity of other positions on an as needed basis
  • Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position's supervisor
  • Keeps position supervisor informed of relevant activities
  • Other duties as assigned
  • Attend required training sessions offered by the Company
  • Obtain and retain required license(s)
  • Perform the duties described in compliance with local laws and regulations
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department
  • Have knowledge of the Property's programs to address problem gaming
  • Report any acts of wrongdoing of which the Team Member may have knowledge

Event Specialist Associate- In Store Marketing

Advantage Sales & Marketing, LLC.
06.2017 - 03.2020
  • Value added by promoting products and ensuring excellent sales for stores, esp
  • WalMart
  • Deliver unique and engaging in-store shopping experience for store customers and suppliers who participate in programs
  • Assist customers to taste touch, and experience new and different items and products and build excitement in the store, thus creating an enjoyable shopping experience
  • Implementation and execution of store marketing events

Receptionist/Administrative Support

PinPoint Staffing, LLC
09.2016 - 12.2016
  • Front Desk Receptionist for Stewart Title & Escrow Inc., Fairfax, VA
  • Responsible for receiving callers/visitors to the company
  • Determine nature of business, direct callers to correct destination
  • Answer front switchboard, directing calls to proper persons
  • Prepare conference and meeting rooms, ensuring appearance is neat and clean
  • Disseminate mail and courier packages
  • Provide additional administrative duties including scanning, faxing, filing

Contracted Administrative Support

Adecco Employment Services, Inc.
10.2009 - 04.2016
  • Provided administrative office support to multiple clients
  • Administrative coordinator for cargo company
  • Performed spreadsheet analysis and data entry for telecommunications firm
  • Responsible for telemarketing services for automobile auction company

Front Desk covering Receptionist/Patient Care Coordinator

Virginia Family Chiropractic Health Center, P.C.
03.2015 - 12.2015
  • Administrative front desk support
  • Includes alpha and numeric data entry using keyboard to Clinic Pro database electronic medical record program, using desktop PC
  • Verified data by sight and machine for completeness and accuracy
  • Followed standardized rules, which demanded close attention
  • Used good working knowledge in a Windows-based computer environment
  • Used knowledge of medical terminology and basic ICD9 procedure codes, under guidance from medical professional

Document Control Technician

Medix Staffing Solutions
10.2014 - 01.2015
  • Responsible for conversion of archived and non-archived documents from ETQ system into approved company document templates
  • Software is a Quality/Compliance Management software designed for QMS industry and ISO 9000
  • Received training in ISO 13485 standards for medical devices for a cGMP
  • Additional training in creating and maintaining documents, retrieval and bar code label preparation
  • Responsible for Device History Record file maintenance

Investigative Support Analyst

OMNIPLEX World Services Corporation/OmniSec Investigations
09.2008 - 06.2009
  • Completed background checks of over 100 cases per month, with extreme accuracy
  • Supported case reviewers and case managers
  • Provided additional administrative support for managerial statistical reporting
  • Worked on multiple projects and cases simultaneously
  • Ensured efficient operation of the office

Secretary/Office Automation, GS-05, SB/SE Division

DEPARTMENT OF THE TREASURY, Internal Revenue Service
08.2001 - 08.2002
  • At least one year of general experience steadily carrying out clerical, office, and administrative or other admin work in federal service
  • (General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled, such as, schedule appointments; answer customer inquiries; utilize computer software and electronic health record to input and retrieve data.)

Education

Covid-19 Contract Tracing Course -

Johns Hopkins/Bloomberg Health
03.2021

No Degree - Health Information Management, Medical Billing & Coding, Medical Terminology, Medical Office Specialist

Northern Virginia Community College
Springfield, Virginia
01.2012

Skills

  • Expertise in MS Office Suite
  • Email Management
  • Calendar Coordination
  • Alpha-Numeric Data Entry
  • Data verification
  • Microsoft SharePoint 2007
  • Internet Research
  • MediSoft
  • CREDIBLE Behavior Health Software
  • ClinicPro 90
  • GE Centricity
  • Integrated Resource Management Application (IRMA)
  • Lacerte Tax Accounting Software
  • Deltek Databases
  • PeopleSoft
  • National Taxpayer Data Retrieval System (NTDR)
  • Sales Force/CRM
  • Human Resource Management System (HRMS StarFire)
  • Rain Tree EMR software
  • Hobsons CRM Database System
  • ELLUCIAN (formerly SunGard) Banner System
  • Medical Insurance and Reimbursement
  • Medical Coding
  • ICD-9-CM
  • CPT 2013 Procedure Coding
  • HCPCS 2013
  • Electronic Medical Records software eClinicalWorks
  • Defense Travel System (DTS)
  • Office Management
  • Troubleshooting
  • Communication
  • Multi-Tasking
  • Problem solving
  • Shipping & receiving
  • Customer service
  • Organizational
  • Time management
  • Interpersonal skills
  • Receptionist
  • Cash handling
  • Check transactions
  • Credit card transactions
  • Revenue 1 accounting software
  • Attention to Detail

Teamwork and collaboration

  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Active listening
  • Organization and time management
  • Problem resolution
  • Friendly, positive attitude

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved organizational savings through effectively helping with projects that were specific to the industry and company.
  • Documented and resolved problem issues that arose which led to faster customer/client support times.
  • Collaborated with team of between 4 and department total of 50 in the maintenance of company equipment.

Awards

  • Certificate from Virginia Financial Success Network (VFSN), Volunteer for the Virginia Financial Success Network, a U.S. Department of Labor study., 2016-2017
  • Commendation for Corporate Suggestion, OMNIPLEX World Services, 2009
  • 4-time team award winner, OMNIPLEX, Completion of most cases with shortest turn-around time with error-free status (200+ cases), 2009
  • Commendations from US Department of State and Foreign Service Institute, For providing outstanding customer service and tenant satisfaction.

Other Employment Activities

Volunteer & Personal Assistant, Westminster at Lake Ridge Retirement Community, Private Residents, 07/01/10, 10/31/20, Lake Ridge, VA

Award - Omniplex - Suggestions for Chaplains in the Workplace

I made a suggestion that would help reduce stress and anxiety in the workplace by allowing a Chaplain and form support groups.

Timeline

Contracted Administrative Support

Employment Enterprises (Temporary Solutions Inc.)
07.2021 - 03.2022

HHR Attendant / Customer Support Floor Attendant

Colonial Downs Gaming, LLC
12.2020 - 05.2021

Event Specialist Associate- In Store Marketing

Advantage Sales & Marketing, LLC.
06.2017 - 03.2020

Receptionist/Administrative Support

PinPoint Staffing, LLC
09.2016 - 12.2016

Front Desk covering Receptionist/Patient Care Coordinator

Virginia Family Chiropractic Health Center, P.C.
03.2015 - 12.2015

Document Control Technician

Medix Staffing Solutions
10.2014 - 01.2015

Contracted Administrative Support

Adecco Employment Services, Inc.
10.2009 - 04.2016

Investigative Support Analyst

OMNIPLEX World Services Corporation/OmniSec Investigations
09.2008 - 06.2009

Secretary/Office Automation, GS-05, SB/SE Division

DEPARTMENT OF THE TREASURY, Internal Revenue Service
08.2001 - 08.2002

Covid-19 Contract Tracing Course -

Johns Hopkins/Bloomberg Health

No Degree - Health Information Management, Medical Billing & Coding, Medical Terminology, Medical Office Specialist

Northern Virginia Community College

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Catherine Brooks