Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Brown

St. Croix,US VA

Summary

Results-driven professional seeking position as Airline Attendant. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

Puma Gas Stations
St. Croix, US Virgin Islands
09.2020 - 04.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Approved regular payroll submissions for employees.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Analyzed and interpreted store trends to facilitate planning.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Assistant Food & Beverage Manager

Fred's Resort
St. Croix , US Virgin Islands
08.2017 - 08.2020
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Promoted hotel brand by incorporating [Type] program, resulting in [Number]% increase in new business.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Initiated, planned and executed process improvements to optimize food inventory levels.
  • Assisted guests with menu choices, recommending pairings in alignment with preferences.
  • Offered information on menu items, garnishes and preparation methods to choosy guests.
  • Supported restaurant closing, restocking items and reporting shortages.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Cleared dishes and flatware from tables once patrons were finished eating.
  • Wiped down kitchen counters and used sanitizing products to remove grime.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Delivered entrees and platters of food to patrons in support of wait staff.

Hotel Manager

Double Tree Hotel By Hilton
Charleston , South Carolina
05.2013 - 09.2015
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Hotel Manager

Hilton Head Resort
Charleston , SC
01.2008 - 05.2013
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Manager

Fred's Sporting Goods
Charleston , SC
03.2001 - 04.2007
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Evaluated report data to proactively adjust and enhance operations.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Education

High School Diploma -

James Island High School
1000 Fort Johnson Road
06.1998

Skills

  • Inventory Control
  • Problem Anticipation and Resolution
  • Human Resources Oversight
  • Work Planning and Prioritization
  • Management Training
  • Mathematical Calculation and Reasoning
  • Sales Promotion
  • Business Leadership
  • Department Oversight
  • Time Management
  • Shift Scheduling
  • Focus and Follow-Through
  • Administrative Management
  • Sales Tracking
  • Store Opening and Closing
  • Hiring and Training
  • POS Systems
  • Performance Monitoring and Evaluation
  • Pricing and Markdowns
  • Finance and Accounting Oversight
  • Strategic Merchandising
  • Records Organization and Management
  • Policy Development and Enforcement
  • Assignment Delegation
  • Originality and Creativity
  • Financial Statement Review
  • Coaching and Mentoring
  • Retail Operations
  • Marketing and Promotions
  • Incident Reports
  • Customer Service
  • Regulatory Compliance
  • Transaction Processing
  • Verbal and Written Communication
  • Complaint Resolution
  • Consultative Sales
  • Attention to Detail
  • Stock Rotation
  • Store Organization
  • Information Security
  • Price Structuring
  • POS Terminal Operations
  • Supervisory Abilities
  • Special Diets
  • Recycling and Conservation
  • Payroll Administration and Timekeeping
  • Quarterly Reviews
  • Business Growth Initiatives
  • Order Management
  • Effective Selling Techniques
  • Merchandise Stocking and Replenishing
  • Money Handling
  • Corrective Actions
  • Vendor Negotiations
  • Retail Effectiveness
  • Data Monitoring
  • Answering Customer Questions
  • Advertising Campaign Development
  • Inventory Tracking and Management
  • Waste Management and Reduction
  • Layout Planning
  • Theft Reduction
  • Capital Expenditures Oversight
  • Stock Management
  • Needs Assessment
  • Goals and Performance
  • Shrink Minimization
  • Credit Terms Determination
  • Logistics
  • Leadership
  • Shoplifter Detention
  • Customer Relations
  • Word Processing
  • Kronos Timekeeping
  • Materials Planning and Logistics
  • Job Assignments
  • Team-Building Exercises
  • Product Transportation
  • Daily Payroll Activities
  • Desktops, Laptops and Mobile Devices
  • Environmental Impact Management
  • Business Forecasting
  • Customer Inquiry Response
  • Supplier Relations
  • P&L Administration
  • Content Workflow
  • Team Relationships
  • Market and Competitor Research
  • Disposal Processes
  • Sampling Techniques

Timeline

Assistant Store Manager

Puma Gas Stations
09.2020 - 04.2022

Assistant Food & Beverage Manager

Fred's Resort
08.2017 - 08.2020

Hotel Manager

Double Tree Hotel By Hilton
05.2013 - 09.2015

Hotel Manager

Hilton Head Resort
01.2008 - 05.2013

Manager

Fred's Sporting Goods
03.2001 - 04.2007

High School Diploma -

James Island High School

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