Catherine Brown

Office Manager

Town of Caledonia Water & Sewer Dept

03.2004 - 08.2024

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Oversaw facility maintenance requests, coordinating with water service technicians to address repairs or improvements efficiently.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
Facilitated smooth communication between departments, addressing any concerns as to work orders implemented.
Helped develop comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Record customer meter deposits and maintain information to refund deposits when necesssary.
Prepared daily bank deposits and recorded payments to accounts.
Reported monthly retirement benefits to PERS retirement system for all employees of The Town of Caledonia.
Responsible for adding any new customers and loading computer to read monthly water usage for each customer (apprx 2470)