Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Catherine Buchanan

Alva,OK
Catherine Buchanan

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
years of professional experience

Work History

Pizza Hut

Server
12.2019 - Current

Job overview

  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Served food and beverages promptly with focused attention to customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Inspected dishes and utensils for cleanliness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Eades Contracting

Home Management /Contractor's Assistant
04.2013 - 10.2019

Job overview

  • Removed debris and waste from job sites.
  • Performed roofing installations.
  • Tested construction equipment to verify working condition.
  • Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
  • Followed safety protocols on job sites.
  • Unloaded and stored construction materials.
  • Issued purchase orders and coded invoices for payment to verify contractor billings.
  • Smoothed and sanded surfaces to remove ridges, caulking and glue, using [Type] and [Type] tools.
  • Set up ladders and other access equipment.
  • Maintained tools and equipment in good working condition.
  • Operated variety of power tools and hand tools.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Education

Northwestern Oklahoma State University
Alva, OK

Bachelor of Science from Psychology
05.2023

University Overview

  • Honor Roll [ Fall & Spring 2020] & [Spring 2022]

Oklahoma State University - Oklahoma City
Oklahoma City, OK

No Degree from Victim Services/Public Service

University Overview

Oklahoma State University - Oklahoma City
Oklahoma City, OK

No Degree from Business Management

University Overview

Oklahoma Junior College
Oklahoma City, OK

No Degree from Paralegal Studies
1991

University Overview

Skills

  • Flexible and Adaptable
  • Decision-Making
  • Planning and Coordination
  • Teamwork and Collaboration
  • Self-Motivated
  • Dependable and Responsible
  • First Aid/CPR
  • Multitasking Abilities
  • Cultural Awareness
  • Clerical Support
  • Problem-Solving
  • Analytical and Critical Thinking
  • Data Entry
  • Interpersonal Communication

Timeline

Server
Pizza Hut
12.2019 - Current
Home Management /Contractor's Assistant
Eades Contracting
04.2013 - 10.2019
Northwestern Oklahoma State University
Bachelor of Science from Psychology
Oklahoma State University - Oklahoma City
No Degree from Victim Services/Public Service
Oklahoma State University - Oklahoma City
No Degree from Business Management
Oklahoma Junior College
No Degree from Paralegal Studies

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Catherine Buchanan