Catherine Budzinski
Universal City,TX
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager
The Center for Health Care Services
San Antonio, TX
11.2022 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Coordinated transportation services for clients who lacked access to reliable transportation.
Product Operations Specialist
Old Navy
Selma
01.2019 - 11.2022
- I was the Product Operations Specialist for Old Navy
- I was a lead for our Buy Online Pick up in Store services
- I trained new hires on the policies and procedures for these services
- I was the manager in charge of the store's twice-weekly shipments in which I unload, organize, and run products to their proper departments
- I was responsible for scheduling and making sure that we are fully staffed to perform to standards for shipment
- I was responsible for training new hires on producers and expectations on shipment
- I was responsible for all and any paperwork that is associated with our shipments
- I was responsible for any signage for our store including printing and scheduling enough coverage for such tasks
Animal Control Officer II
CITY OF LIVE OAK
Live Oak
11.2009 - 06.2018
- Cared for animals at the facility
- Maintained health and vaccination records for all animals at the facility
- Cleaned and maintained kennels
- Clerical work including filing citations with the city
- Answering phones and transferring to proper city departments
- Answering questions for residents who called or came into the facility regarding city ordinances and procedures for any animal-related issues
- Helped to facilitate transfers to rescue organizations
- Researched and established relationships with rescue organizations in Texas
- Responsible for scheduling veterinarian appointments for the shelter animals in our care
- Responsible for vaccinating and keeping shelter animals up to date on vaccinations
Senior Client Care Coordinator
Deer Oaks Mental Health Associates
San Antonio
07.2007 - 11.2009
- Assisting clients that are in need of counseling, legal, and financial services
- Helped assign clinicians for Critical Incident Stress Debriefings
- Exclusively worked for the State of New Mexico scheduling Critical Incident Debriefing Services
- Scheduled appointments for in-person appointments for our San Antonio office location
- Scheduled appointments for in-person appointments for our New Mexico office location
- Scheduled clients for same-day telmed appoints with our in-house clinicians
- Updated and kept current files of clients and clinicians
- Called and verified insurance benefits for clients needing longer-term counseling services
- Called clinicians to verify the in-network status of the client's current health insurance
- Assigned clients to clinicians based on their counseling needs and the clinician's specialty
- Helped to recruit clinicians to join our network based on client needs
Education
Bachelor's degree - Sociology
Texas A&M University - San Antonio
05.2022
Associate - Sociology
Northeast LakeView
12.2018
Skills
- Microsoft Office
- Chameleon Software
- Front Desk
- Social Service
- Customer Service
- Animal Care
- Kennel Experience
- Clerical Experience
- Veterinary experience
- Computer skills
- Cash handling
- Dog Handling
- Pet Care
- Pet Grooming
- Animal Restraint
- Windows
- Crisis intervention
- Care Coordination
- Patient support
- Referral Coordination
- Case Management
- Documentation And Reporting
- Annual Case Reviews
- Data Entry and Analysis
- Home Visits and Inspections
- MS Office
- Community Resources
- Social Work
- Problem-Solving
- Reliability
Certification
- Animal Control Officer Certification, Present
- Animal Control Officer II Certification
Additional Information
I have been a committed volunteer for Meals on Wheels for over 7 months. I also volunteer for the San Antonio Food Bank's kitchen at Haven for Hope once a week.
Assessments
- Customer Service Skills, Highly Proficient, 12/01/18
- Verbal Communication, Highly Proficient, 12/01/18
- Memorization & Recall Skills, Expert, 12/01/18
- Call center customer service, Highly Proficient, 06/01/22
Timeline
Case Manager
The Center for Health Care Services
11.2022 - Current
Product Operations Specialist
Old Navy
01.2019 - 11.2022
Animal Control Officer II
CITY OF LIVE OAK
11.2009 - 06.2018
Senior Client Care Coordinator
Deer Oaks Mental Health Associates
07.2007 - 11.2009
Bachelor's degree - Sociology
Texas A&M University - San Antonio
Associate - Sociology
Northeast LakeView
- Animal Control Officer Certification, Present
- Animal Control Officer II Certification
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