Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Burton

Florence

Summary

Dynamic warehouse professional with a proven track record at Wayfair, excelling in efficient organization and workplace safety. Demonstrated expertise in shipping and receiving, reducing product loss by 20% through meticulous inventory management. A collaborative team player committed to enhancing operational efficiency and fostering a positive work environment.

Overview

22
22
years of professional experience

Work History

Returns Processor/Shipping Clerk

Netrush
06.2021 - Current
  • Unloaded, inspected, and stored damaged and returned products.
  • Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
  • Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
  • Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
  • Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
  • Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
  • Provided documentation and calculations to support inventory distribution decisions.
  • Increased productivity through streamlined processes and system efficiency.
  • Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.
  • Strengthened relationships with vendors by effectively communicating product quality issues identified through the returns process.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Documented returned product details in [Software] inventory tracking system.
  • Reduced product loss by [Number]% over [Number] years by maintaining secure environment and workflows.
  • Maintained company processing standards across [Number] product lines.
  • Operated electric pallet jack, forklift and manlift.
  • Managed inventory control of returned items, ensuring accurate record-keeping and preventing stock discrepancies.
  • Contributed to the reduction of fraudulent returns by diligently following company guidelines and identifying suspicious activity when necessary.
  • Maintained detailed records of all return transactions, facilitating accurate tracking and analysis for management review.
  • Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
  • Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies.
  • Improved overall productivity by suggesting process improvements based on observations made during daily operations.
  • Assisted in the development of new return procedures to simplify processes and improve overall efficiency.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Sought ways to improve processes and services provided.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Improved shipping efficiency by streamlining packing and labeling processes.

Warehouse Lead

Wayfair
10.2015 - 06.2021
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
  • Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
  • Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
  • Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
  • Monitored performance and safety practices of [Number]-person warehouse staff.
  • Maintained top performance standards while working in hot warehouse environment.
  • Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Picked and packed order items.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Prepared and checked outbound shipments for accuracy.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Received new stock and input values into computer system.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Pre-assembled containers to be easily selected by packing associates.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Recorded daily activities for inventory control.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Safely and securely loaded items to prevent damage during transport.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.

Temp Worker

Belflex Staffing
06.2015 - 10.2015
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
  • Prepared boxes for shipments based on standard sizes.
  • Checked raw materials and completed work for defects affecting product quality.
  • Balanced boxes on pallets to prevent shifting and damage.
  • Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.

Stockroom Clothes Grader/Laundry Associate

Amerapride Services
02.2013 - 06.2015
  • Removed items of inferior grades from production lines and collected for alternate use or disposal.
  • Managed deadlines effectively, ensuring timely completion of all required tasks while maintaining high-quality standards throughout the evaluation process.

Camp Cook

YMCA
07.2010 - 09.2013
  • Optimized work schedules to ensure sufficient staffing during peak meal times while minimizing labor costs.
  • Supported positive camp culture by contributing culinary expertise to special events such as themed dinners or celebratory gatherings.
  • Provided excellent customer service to campers, addressing concerns or complaints promptly and professionally.
  • Communicated effectively with fellow staff members regarding dietary restrictions or allergies of individual campers.
  • Managed inventory levels through careful ordering of supplies and diligent monitoring of stock levels.
  • Maintained accurate records of all transactions, including food orders, supply purchases, and personnel hours worked.
  • Set high standards for presentation of dishes served, elevating the dining experience for campers of all ages.
  • Maintained a clean and sanitary kitchen environment, adhering to safety regulations and guidelines.
  • Evaluated and adjusted recipes as needed to accommodate camper feedback and preferences, promoting an enjoyable dining experience for all.
  • Reduced food waste by implementing portion control measures and proper food rotation practices.

Lunch Monitor

Boone County Schools
09.2003 - 02.2013
  • Increased student safety during lunch periods by diligently supervising all areas of the cafeteria and intervening in any conflicts or issues promptly.
  • Collaborated with school staff to address any concerns or issues regarding student behavior during lunch periods.
  • Monitored student behavior and implemented corrective actions.
  • Monitored students during lunchtime and provided verbal cues to students to manage behavior.
  • Supported the implementation of school-wide policies and procedures related to student conduct during lunch hours.
  • Coordinated with fellow lunch monitors to provide comprehensive coverage of all areas within the designated eating space, maximizing supervision effectiveness.
  • Assisted in maintaining an orderly lunch line, ensuring students received their meals quickly and efficiently.
  • Reduced instances of bullying in the cafeteria by actively monitoring interactions between students and taking appropriate action when necessary.
  • Provided feedback to administration on lunchroom procedures and potential areas for improvement, contributing to the ongoing enhancement of student experiences during meal times.
  • Provided assistance to students with special needs, ensuring they had a positive experience during their lunch hour.
  • Prevented potential accidents by swiftly addressing spills or other hazards within the cafeteria area.
  • Handled emergency situations calmly and efficiently when necessary, providing first aid and following school protocols.

Education

GED -

Boone County Schools
Florence , KY
05-2003

Skills

  • Workplace safety
  • Shipping and receiving
  • Efficient organization
  • Warehouse operations

Timeline

Returns Processor/Shipping Clerk

Netrush
06.2021 - Current

Warehouse Lead

Wayfair
10.2015 - 06.2021

Temp Worker

Belflex Staffing
06.2015 - 10.2015

Stockroom Clothes Grader/Laundry Associate

Amerapride Services
02.2013 - 06.2015

Camp Cook

YMCA
07.2010 - 09.2013

Lunch Monitor

Boone County Schools
09.2003 - 02.2013

GED -

Boone County Schools

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Catherine Burton