Catherine Caamano
Jamaica,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Private Club Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
23
23
years of professional experience
Work History
General Manager
Manhasset Bay Yacht Club
09.2018 - Current
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitor financial performance, set budgets and control expenses to provide financial stability and long-term organizational growth.
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, club procedures, and technology systems.
- Establish positive and effective communication among department heads and organization leadership
- Enhance and redefine organizational structure to maintain competitive edge
- Partner with vendors and suppliers to effectively manage and budget.
- Interact well with members to build connections and nurture relationships.
- Manage purchasing, sales, marketing and member account operations efficiently.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Develop and implement onboarding and orientation programs for new employees.
- Reduce expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Develop disaster and recovery strategy to prepare company for hazardous weather conditions.
- Complete payroll accurately and timely.
- Monitor and analyze industry trends to identify opportunities for club growth and competitiveness.
- Negotiate contracts and agreements to secure favorable terms and maximize profits.
- Refine club structure to consolidate, streamline, and delineate necessary functions.
- Develop and implement recommendations for service improvement.
- Identify and mitigate operational risks to minimize potential negative impacts on Club.
- Establish and maintain strong relationships with members, vendors and strategic partners.
- Manage financial, operational and human resources to optimize business performance.
- Oversee business-wide changes to modernize procedures and organization.
- Analyze industry trends and track competitor activities to inform decision making.
- Maintain P&L and shouldered corporate fiscal responsibility.
- Consistently assure that the club is operated in accordance with all applicable local, state and federal laws.
- Oversee the care and maintenance of all the club’s physical assets and facilities.
- Coordinate the marketing and member-relations programs to promote the club’s services and facilities to present and potential members.
- Ensure the highest standards for food, beverage, sports and recreation, entertainment and other club services.
- Establish and monitor compliance with purchasing policies and procedures; review and approve purchasing procedures and requirements.
- Review and initiate programs to provide members with a variety of popular events.
- Properly manage all aspects of the club’s activities to ensure and maintain the quality of products and services provided by the club.
- Serve as liaison between all management staff and the board.
Director of Operations
Manhasset Bay Yacht Club
06.2010 - 08.2018
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Monitored and controlled event expenditures to meet budgets.
- Implemented protocols and procedures to effectively manage planning process.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Utilized social media to promote events and increase attendance.
- Developed creative themes for events and created related activities to engage attendees.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Planned website development, converting mockups into usable web presence with HTML and JavaScript
- Provided security maintenance and patching on website interface to maintain viability after launch.
- Oversaw web platform testing, troubleshooting and user sampling prior to live deployment.
- Optimized company's website to boost SEO traffic to sites.
- Optimized company's website and main corporate blog to boost SEO traffic to sites.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
Membership Director
Willow Ridge Country Club
07.2006 - 05.2010
- Organized promotional events and interacted with community to increase sales volume.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Completed final touches for projects such as images sizes and font selection.
- Completed final touches for projects before rollout.
- Created artwork for product packaging and promotional materials.
- Created motion graphics and video content for websites and applications.
- Edited and enhanced existing artwork and graphics.
- Created logos, illustrations and typography for various organizations.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Created original artwork for range of print, web and video projects.
Executive Assistant to the General Manager
The University Club
07.2000 - 06.2006
- Organized new office and designed systems to maximize administrative operations.
- Used Microsoft Excel, Powerpoint and Jonas Software to create various reporting materials such as charts, graphs and statistical documents.
- Drafted and prepared meeting agendas and minutes for Executive Board meetings.
- Managed office by ordering office supplies and maintaining office equipment.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Wrote reports, executive summaries and newsletters.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Coordinated florists, photographers, and musicians for events.
- Developed and distributed event surveys to gather feedback and assess event success.
- Monitored and controlled event expenditures to meet budgets.
- Conceptualized, planned and executed original designs for wide range of website properties.
- Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Developed creative design for print materials, brochures, banners, and signs.
- Created artwork for product packaging and promotional materials.
- Edited and enhanced existing artwork and graphics.
- Created logos, illustrations and typography for various organizations.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Collaborated with other designers to create visually appealing graphics for range of print and digital media.
Education
BBA - Business Administration And Management
Berkeley College
New York, NY06.2002
Skills
- Expense Control
- Program Administration
- Advertising and Marketing
- Quality Management
- Workflow Planning
- Business Development
- Account Management
- P&L Management
- Customer Relationship Management
- Project Management
- Business Administration
- Training and Development
- Bilingual
- Vendor Negotiations
- Relationship Building
- Project Planning
- Training and Coaching
- Networking Abilities
- Labor Cost Controls
- Proficient in Microsoft Office, Adobe Creative Suite, Jonas Software
- Leadership and Team Building
- Total Quality Management
- Consistently Meet Goals
- Risk Management
- Team Leadership
- Efficient Multi-Tasker
- Purchasing and Planning
- Inventory Control
- Strategic Planning
- Operations Management
- Recipes and Menu Planning
- Vendor Relationships
- Complex Problem-Solving
- Digital Graphics
- Logo Creation
- Production Layouts
- Website Design
- Graphic Design
- Logo Design
- Adobe Creative Suite
Affiliations
- Women in Hospitality
- Club Manager's Association of America
- National Club Association
- NYS Restaurant Association
- National Restaurant Association
- The Food & Beverage Association of America
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Manhasset Bay Yacht Club
09.2018 - Current
Director of Operations
Manhasset Bay Yacht Club
06.2010 - 08.2018
Membership Director
Willow Ridge Country Club
07.2006 - 05.2010
Executive Assistant to the General Manager
The University Club
07.2000 - 06.2006
BBA - Business Administration And Management
Berkeley College
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