Open To Work
Catherine Caldwell
Retail, Sales, Childcare, personal assistant, cleaning
Summary
Dynamic and self-motivated professional with a proven track record at Uber, excelling in guest service and attention to detail. Recognized for optimizing routes and enhancing customer satisfaction, I am eager to leverage my quick learning ability and operational expertise in a new career opportunity.
Overview
27
27
years of professional experience
Work History
Driver
Uber
Columbia, MO
08.2024 - Current
- Navigated city routes efficiently to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Provided excellent customer service, addressing passenger inquiries and concerns promptly.
- Adapted to changing traffic patterns and road conditions to optimize travel times.
- Utilized GPS technology for route planning, enhancing navigation accuracy and efficiency.
- Monitored ride-sharing app for trip requests, managing multiple rides effectively during peak hours.
- Ensured compliance with local transportation regulations and safety standards consistently.
- Received positive ratings from passengers, reflecting commitment to quality service delivery.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Owner/operator/artist
Life's Lil Creations Reborn Nursery and Daycare
Jefferson City, MO
01.2015 - Current
- Established operational protocols to ensure safety and care standards in nursery and daycare environment.
- Developed age-appropriate curriculum fostering creativity and social skills among children.
- Managed daily schedules, ensuring efficient allocation of resources for optimal child engagement.
- Trained and kept up on best practices in childcare and early childhood education techniques.
- Ensured safety standards were met when purchasing new items and following strict standards during COVID 19 pandemic to ensure the safety of each child.
- Kept up on billing, inventory, tax information, immunization records, emergency contact information.
- Engaged in outside certificates: basic aide training, infant and adult CPR.
- Kept clear log of basic infant a d toddler medications and remedies, labeled, logged as well as in date or disposed of and properly.
- Kept up with everyday supplies, groceries, diapers, wipes, linens, food, formula, sanitized bottles and toys appropriate for each child and their age.
- Artist reborn: also created lifelike, realistic therapy dolls for people with anxiety, dementia, alzheimers, unable to conceive, loss suffrage, fertility issues...
Temp Remodel Team
Men's Wearhouse
Jefferson City, MO
02.2026 - 03.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Ability to read and follow modular data application software. Included but not limited to: fixtures, spacing, tagging, specialized signage, displays, new and discontinued product.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Ability to lift, bend, turn, operate pallet jacks, top load carts, and other specialized tools without assistance
Key Holder
Men's Wearhouse
Council Bluffs, IA
04.2024 - 08.2024
- Assisted customers with personalized fitting and styling advice to enhance shopping experience.
- Managed inventory levels and organized merchandise displays to optimize store layout.
- Processed sales transactions accurately, ensuring compliance with company policies.
- Trained new staff on operational procedures and customer service standards.
- Monitored store security protocols, reducing incidents of theft or loss.
- Collaborated with management to implement promotional strategies that increased foot traffic.
- Maintained cleanliness and organization of sales floor and stockroom for improved efficiency.
- Provided feedback on product trends to support inventory selection and merchandising decisions.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Assistant Manager/Store Manager
CITITRENDS
Jefferson City, MO
09.2022 - 04.2023
- Assisted in managing daily store operations and staff scheduling.
- Implemented inventory management strategies to optimize stock levels.
- Trained new employees on customer service protocols and sales techniques.
- Coordinated promotional events to enhance customer engagement and sales.
- Developed visual merchandising displays aligned with brand standards.
- Analyzed sales data to identify trends and recommend improvements.
- Ensured compliance with company policies and procedures during operations.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Enhanced team productivity by streamlining operational processes.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Led the second smallest store from being almost shut done, to being the second highest in sales out of 640 stores in the country!
Warehouse Manager
American Freight Furniture and Mattress
Jefferson City, MO
01.2022 - 08.2022
- Oversaw daily warehouse operations to ensure efficient inventory management and order fulfillment.
- Trained new staff on operational procedures and equipment usage, improving team efficiency.
- Streamlined receiving processes by optimizing layout, resulting in faster product intake and storage.
- Implemented safety protocols, reducing workplace incidents and enhancing employee compliance.
- Coordinated with suppliers to manage stock levels and minimize delays in shipments.
- Analyzed workflow efficiencies, identifying areas for improvement and implementing solutions.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
- Initiated cross-training programs to create more versatile and responsive workforce capable of covering multiple roles during peak periods.
Warehouse Order Picker
Dollar General Distribution Center
Fulton, MO
03.2017 - 08.2017
- Operated forklifts and pallet jacks to efficiently transport products within warehouse.
- Accurately picked and packed customer orders according to specifications.
- Maintained clean and organized work areas to promote safety and efficiency.
- Collaborated with team members to ensure timely order fulfillment.
- Utilized barcode scanning systems for precise tracking of inventory movements.
- Participated in regular safety meetings to enhance workplace awareness and compliance.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
- Achieved consistent punctuality and attendance, demonstrating commitment towards meeting warehouse performance objectives.
- Promoted a positive working atmosphere through respectful interactions with peers and supervisors while maintaining focus on achieving team goals.
- Displayed flexibility by adapting to changes in workload, shift schedules, and warehouse priorities as necessary for business continuity.
- Enhanced workplace communication through active participation in team meetings and proactive reporting of any operational issues.
- Contributed to warehouse cleanliness by regularly disposing of waste materials and maintaining orderly workstations.
Gas Station Clerk
Beeline Snack Shop
Jefferson City, MO
06.2016 - 02.2017
- Assisted customers with fuel purchases and convenience store items.
- Operated cash register, processed transactions accurately and efficiently.
- Maintained cleanliness and organization of store and fueling area.
- Monitored inventory levels, restocked shelves as necessary for optimal sales.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Ensured compliance with safety regulations during fuel dispensing operations.
- Collaborated with team members to enhance overall store efficiency and performance.
- Conducted routine equipment checks to ensure proper functionality and safety standards.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Delivered exemplary customer service and warmly greeted guests.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Cleaned up gas and other spills in accordance with spill procedures.
- Rang up customers' orders by scanning products and keying prices into register.
- Assisted in maintaining back room operations by unloading deliveries.
- Built trustful relationships with customers to encourage return visits.
- Facilitated sales of services and goods.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Collaborated with team members to complete tasks efficiently, contributing to a positive work environment.
- Conducted regular price checks to ensure accuracy in pricing for customers.
Bus Driver
First Student Transportation
Jefferson City, MO
07.2016 - 11.2016
- Operated school buses safely, ensuring timely transport for students to and from designated locations.
- Conducted pre-trip inspections, identifying potential mechanical issues to enhance safety protocols.
- Maintained accurate logs of mileage, fuel usage, and passenger counts for compliance with regulations.
- Assisted students in boarding and disembarking, promoting a safe and organized environment.
- Communicated effectively with dispatch regarding route changes or delays to optimize service efficiency.
- Implemented strategies for managing challenging behavior among passengers, ensuring a respectful atmosphere.
- Enhanced route efficiency through proactive planning and real-time adjustments during operations.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
Processing Technician
Missouri Department of Revenue
Jefferson City, MO
08.2012 - 05.2013
- Operated processing systems to ensure timely and accurate document handling.
- Assisted in data entry and verification for tax documents and applications.
- Monitored workflow to maintain compliance with departmental regulations.
- Collaborated with team members to streamline processing procedures.
- Worked with filing Liens and execution of garnishment/judgements with clerks office on behalf of Department
- Worked in collaboration with people that owed taxes to have them file and or pay personal and business related taxes.
- Frequently attended meetings with legal department as a liaison or advocate, to determine when, if judgements should be filed or could no longer wait.
- Helped to adjust records based on amended returns, true filings vs estimated criteria.
Patient Account Associate
Community Healthcare System
Jefferson City, MO
11.2007 - 10.2009
- Assisted in managing patient accounts and resolving billing inquiries.
- Coordinated communication between patients and healthcare providers to ensure satisfaction.
- Maintained accurate records of patient information in electronic health systems.
- Supported insurance verification processes to expedite patient admissions.
- Helped guests complete paperwork when needed
- Ensured front desk area was clean and neat
- Payment was collected at time of service
- Made appointment reminder calls
- Checked people in and out
- Updated insurance, all contact, household information, medical changes and or medical background changes
- Conducted panoramic x-rays and sent them to care team
- Attached records to files once scanned into the system
- Ensured we were following HIPAA guidelines strictly with all patients and their Information at all times
Cashier, Lead, Swing, Shift Manager
McDonald's Restaurant
Jefferson City, MO
10.1999 - 01.2009
- Supervised cashier team, ensuring adherence to operational standards and customer service excellence.
- Trained new employees on register operations and cash handling procedures.
- Enhanced workflow efficiency by implementing organized cash drawer management practices.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Conducted regular inventory audits, ensuring accuracy in stock levels and minimizing shrinkage.
- Monitored daily transactions to ensure compliance with company policies and procedures.
- Collaborated with management to optimize scheduling and reduce wait times during peak hours.
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Streamlined checkout process by implementing new procedures to increase speed and efficiency.
- Ensured optimal staffing levels during peak hours by effectively scheduling employees based on anticipated workload.
- Implemented loss prevention strategies to minimize theft risks without compromising customer service standards.
- Contributed towards achieving store sales targets through upselling techniques and product recommendations.
- Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Resolved customer complaints promptly, maintaining a professional and courteous demeanor at all times.
- Acted as a point of contact between management and cashier team, ensuring smooth communication and quick resolution of issues.
- Maintained compliance with local regulations regarding cash handling procedures, reducing potential fines or penalties from non-compliance incidents.
- Coordinated breaks for cashiers while maintaining sufficient coverage at registers, optimizing workflow without sacrificing customer care.
- Assisted management in setting performance goals for cashier staff, leading to improved productivity.
- Developed strong rapport with regular customers by delivering personalized service that fostered loyalty towards the brand.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Analyzed shift performance metrics to identify areas for operational improvement and cost reduction.
Education
No Degree - General Studies
Columbia College
Columbia, MOSkills
*Attention to detail
*Self-motivated
*Guest Service Skills
*Quick Learner
*Ready to Enter a Career
Timeline
Temp Remodel Team
Men's Wearhouse
02.2026 - 03.2026
Driver
Uber
08.2024 - Current
Key Holder
Men's Wearhouse
04.2024 - 08.2024
Assistant Manager/Store Manager
CITITRENDS
09.2022 - 04.2023
Warehouse Manager
American Freight Furniture and Mattress
01.2022 - 08.2022
Warehouse Order Picker
Dollar General Distribution Center
03.2017 - 08.2017
Bus Driver
First Student Transportation
07.2016 - 11.2016
Gas Station Clerk
Beeline Snack Shop
06.2016 - 02.2017
Processing Technician
Missouri Department of Revenue
08.2012 - 05.2013
Patient Account Associate
Community Healthcare System
11.2007 - 10.2009
Cashier, Lead, Swing, Shift Manager
McDonald's Restaurant
10.1999 - 01.2009
Owner/operator/artist
Life's Lil Creations Reborn Nursery and Daycare
- Current
No Degree - General Studies
Columbia College