Catherine Campbell Tarbox
Summary
- Accomplished practice manager with a reputation of being a positive and influential critical and strategic thinker.
- Proven ability to manage multiple urgent priorities with expertise, experience and thoughtfulness
- A deep-rooted knowledge of the “what, how and why” things get done in a fast-paced environment where teamwork and a shared purpose is critical
- An Interpersonal style that builds confidence and competence in others, creating a rewarding atmosphere where people feel valued and appreciated
- A genuine empathy and line of sight to results that ensures accountability to the practical, clinical and ultimately the reputational aspects of patient care that distinguish my management style from the rest
Overview
31
31
years of professional experience
Work History
Practice Manager
Maine Health Gastroenterology
02.2023 - Current
- Led operational efficiency initiatives to streamline practice workflows and enhance service delivery.
- Oversaw financial management, ensuring accurate budgeting and expense tracking for optimal resource allocation.
- Developed new workflows for staff, enhancing team performance and adherence to best practices in patient care.
- Mentored junior staff, fostering a culture of continuous learning and professional development within the practice.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance increasing employee engagement to the 98% percentile.
Clinic Manager - RMA
Spectrum Orthopaedics
10.2020 - 01.2023
- Coordinated all aspects of 35 Physician/APP scheduling and support, including, but not limited to daily schedule, annual PTO planning.
- Provided oversight, support and mentoring to up to 60 direct reports overseeing all clinic activities to ensure smooth and efficient operations for patient flow, care and quality assurance.
- Ensured maximum utilization of divisions ambulatory surgery center and clinic at all five sites of service. Plan, develop, organize, implement and direct the day-to-day functions of the clinic. Facilitate integration, communication and services between clinic and other departments.
- Collaborated with Director, physicians and corporate shared services and administration to develop and implement business plans for services in the Ortho division.
- Led team in implementing electronic health record systems for improved patient data management.
- Streamlined clinic operations to enhance patient flow and reduce wait times.
Clinical Supervisor - RMA
Spectrum Orthopaedics
06.2017 - 10.2020
- Monitored quality and productivity of clinic staff and manage performance including supervising, coaching and counseling.
- Ensures effective onboarding and training for new and existing team members.
- Ensured clinic staffing is appropriate, coordinates, motivates and direct workflow of each department.
- Implement change and identify creative solutions to achieve key performance indicators.
- Conduct regular and annual performance reviews and set/collaborate with staff to achieve annual goals.
- Promote and facilitate team resolution of problems or conflicts related to operations.
- Ensures operating budgets are followed and in line with projections.
Clinical Lead - RMA
Spectrum Orthopaedics
05.2015 - 06.2017
- Clinical Lead Spine and Joint Replacement Department.
- Clinical and administrative management and scheduling of department staff. E
- nsure timely and consistent department coverage managing calls outs of staffing.
- Coordinate all aspects of provider scheduling and clinical support.
- Mentorship and training of new department employees as a content expert.
- Accurate management of electronic timecards through ADP.
- Coordinate education, coaching and counseling with support of the clinical manager.
- Researched, developed, promoted and implemented worker’s compensation coordinator role for practice while fulfilling all other duties.
Clinical Assistant-RMA
Spectrum Orthopaedics
05.2008 - 05.2015
- Care and treatment of patients of all ages with traumatic or orthopedic injuries or illnesses.
- Manage busy surgical practice schedule while having contact with patients daily via phone, email or in-person.
- Obtain accurate medical histories of patients to ensure appropriate clearances and care. Medical coding for ER call.
Nursing Unit Assistant
Barbara Bush Children’s Hospital @ MMC
12.2010 - 04.2014
Appointment Specialist/Medical Secretary/Surgical Scheduler
OA Centers for Orthopaedics
11.2006 - 05.2008
- Received incoming calls and triaged calls appropriately.
- Reviewed medical records and histories then appropriately placed patient with provider to fit their needs.
- Accurately maintained charts, scheduled patient appointments in person and over the phone, organized provider’s faxes and mail and returning communication as needed.
- Preauthorized and scheduled diagnostic tests.
- Developed plan for surgical scheduler position while I was a medical secretary presenting my plan to administration and successfully filling that role after approval.
Public Safety Communications/Firefighter/EMT
Scarborough Public Safety
04.1994 - 11.2006
- Performed numerous tasks simultaneously to provide the public police, fire or medical emergency services in a 24 hour operating center.
- Maintained knowledge of all policies, procedures and standard operating guidelines.
- Effectively emergency medical dispatch calls as needed. Responsible for training all newly hired employees.
- Received several commendations including emergency communications officer of the year for the state of Maine and multiple other awards for excelling in this highly sensitive and stressful position.
Education
Nursing -
Southern Maine Community College
South Portland, ME01.2015
Skills
- SAFe framework education
- Effective team leadership
- Operational budget management
- Electronic health record systems
- Project execution management
- Skilled in AMiON and RL Solutions
Accomplishments
Improved employee engagement score from 24th percentile to 98th percentile over 2 years.
Affiliations
- Member of American Association of Medical Assistants, AAMA
- Member MGMA
Timeline
Practice Manager
Maine Health Gastroenterology
02.2023 - Current
Clinic Manager - RMA
Spectrum Orthopaedics
10.2020 - 01.2023
Clinical Supervisor - RMA
Spectrum Orthopaedics
06.2017 - 10.2020
Clinical Lead - RMA
Spectrum Orthopaedics
05.2015 - 06.2017
Nursing Unit Assistant
Barbara Bush Children’s Hospital @ MMC
12.2010 - 04.2014
Clinical Assistant-RMA
Spectrum Orthopaedics
05.2008 - 05.2015
Appointment Specialist/Medical Secretary/Surgical Scheduler
OA Centers for Orthopaedics
11.2006 - 05.2008
Public Safety Communications/Firefighter/EMT
Scarborough Public Safety
04.1994 - 11.2006
Nursing -
Southern Maine Community College