Summary
Overview
Work History
Education
Skills
Timeline

Catherine Canavan

Customer service representative
Burlingame,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Putnam Automotive
04.2015 - 04.2019


  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed and updated databases to handle customer data.

Customer Service Representative

Coit Cleaning & Restoration
11.2011 - 02.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Medical Assistant - Back Office Medical Assistant

Boston Reed Medical Assistant College, San Mateo, CA
03.2009

Graduate - Basic Studies

Capuchino High School, San Bruno, CA
01.1985
  • Honor Roll [Semester and Year]
  • Relevant Coursework: [Subject] & [Subject]

Skills

  • Multi-Line Telephone Operation
  • Administrative Support
  • 10-Key
  • Order Processing
  • Problem-Solving Ability
  • Sales Quota Achievement
  • Customer Relations
  • Warehousing Functions
  • Product Promotion
  • Filing
  • Conflict Mediation
  • Call Center Operations
  • Route Dispatch
  • Conflict Resolution

Timeline

Customer Service Representative - Putnam Automotive
04.2015 - 04.2019
Customer Service Representative - Coit Cleaning & Restoration
11.2011 - 02.2014
Boston Reed Medical Assistant College - Medical Assistant , Back Office Medical Assistant
Capuchino High School - Graduate , Basic Studies

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Catherine Canavan Customer service representative