Catherine Canto
Hialeah
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Connet
Citrus Health Network
10.2023 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Certified Home Health Aide
New Horizon Home Health Care
04.2022 - 09.2023
- Documented care provided and submitted notes to supervisor.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Recognized emergency situations and implemented appropriate procedures.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Tracked and reported clients' progress based on observations and conversations.
- Managed patient transportation and appointment scheduling.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Helped client with medication self-administration.
- Provided patients and families with emotional support and instruction.
- Assisted clients with proper exercises and rehabilitation.
- Cared for disabled children or children with sick or disabled parents.
- Planned, prepared or served meals to patients according to prescribed diets.
- Administered prescribed medications under direction from physician.
Dispatch
God Bless Trucking Inc
11.2021 - 04.2022
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Addressed questions, problems or requests for service or equipment.
- Documented services performed, operations information and dispatch details in system.
- Ordered supplies or equipment to issue to personnel.
- Arranged for repairs to restore service and schedules.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Oversaw communications within assigned territories.
- Received or prepared work orders.
- Recorded and maintained files or records of customer requests, work or services performed.
- Worked with routing specialists, route managers and service department to optimize routes.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Advised personnel about accidents, weather conditions or other hazards.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Relayed work orders, messages or information using telephones or two-way radios.
Certified Pharmacy Technician
Publix Pharmacy
10.2020 - 11.2021
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Making bottles count daily to enter the system
- Very well computer pharmacy system trained
- Flagged potential side effects and allergies to prescribed medications for patients.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Transmitted daily bulk orders to maintain inventory levels.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Supported pharmacist in preparing daily prescriptions.
- Maintained clean and organized pharmacy shelving and work areas.
- Compiled customer demographic, allergy and medical history background.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Returned dispensed prescriptions to stock if not picked up within set timelines and performed reverse billing in system.
- Received, reviewed, dispensed and labeled over 50 prescriptions daily.
- Restocked shelves and prepared expired drugs for return.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Coordinated patient prescription counseling with pharmacist.
- Prepared medication labels with item name and quantity.
- Communicated with insurance companies for billing purposes.
- Answered customer questions about prescribed and OTC medications.
- Followed strict confidentiality protocols to protect customers' private medical information.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Fulfilled additional pharmacy duties during staff absences, workload adjustments and emergency situations.
- Delivered medications to care areas and retrieved new orders for fulfillment.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Monitored and checked expiration dates on drugs in stock.
Education
High School Diploma -
Miami Beach High School
Miami Beach, FLMiami Dade College
Miami, FLSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Patient care
- First aid and safety
- Emotional support
- Client documentation
- Progress documentation
- Data entry
- HIPAA regulations
- Insurance billing
- Patient confidentiality
- Empathy and patience
Languages
English
Professional
Spanish
Professional
Certification
- RBT - Registered Behavior Technician
- CPhT - Certified Pharmacy Technician
- Certified Application Counselor
Timeline
Health Connet
Citrus Health Network
10.2023 - 07.2025
Certified Home Health Aide
New Horizon Home Health Care
04.2022 - 09.2023
Dispatch
God Bless Trucking Inc
11.2021 - 04.2022
Certified Pharmacy Technician
Publix Pharmacy
10.2020 - 11.2021
High School Diploma -
Miami Beach High School
Miami Dade College
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