Catherine Cao
San Juan Capistrano,California
Summary
Motivated, Organized, and Dependable Worker with exceptional social skills, communication abilities, and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
Work History
Gift Shop Volunteer
Kaiser Permanente
08.2022 - 05.2023
- Used strong interpersonal communication skills to convey information to others.
- Managed efficient cash register operations and counting money money for deposits and tracking sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Delivered various items and sent gifts from patients' families to patients' rooms in ICU.
Barista
Starbucks, Barista
11.2021 - 04.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Helped management keep adequate supply on hand by notifying of shortages.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Associate of Science - Accounting
Saddleback College
Mission Viejo, CA05.2025
High School Diploma -
San Juan Hills High School
San Juan Capistrano, CA06.2023
Skills
- Excellent Memory
- Eloquent Writer
- Exceptional Customer Service
- Active Listening
- Resolving Complaints
- Solid Problem Solver
- Team Player
- Social Perceptiveness
- Adaptable and Flexible
- Hospitality and Professionalism
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
References
Emily S. Quinlan, J.D.
Attorney and Professor of Business,
Political Science, and Hospitality
Pre-Law Advisor
Saddleback College
28000 Marguerite Parkway,
ATAS Division Offices
Mission Viejo, CA 92692
949.582.4806
equinlan@saddleback.edu
Timeline
Gift Shop Volunteer
Kaiser Permanente
08.2022 - 05.2023
Barista
Starbucks, Barista
11.2021 - 04.2023
Associate of Science - Accounting
Saddleback College
High School Diploma -
San Juan Hills High School
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